Robot delivery services are more common amidst the ongoing pandemic
Trend - With limited-contact retail interactions now being prioritized to maintain customer and employee safety, brands are finding unique ways to deliver to customers. Automated robots that are able to deliver over short distance are increasingly being used by businesses aiming to stay safe.
Insight - People who are taking the ongoing pandemic seriously are searching for ways help the local economy and enjoy their lives in a way that's safe for both themselves and for others they may interact with. Thus, they're turning to brands that are prioritizing safety, even in the midst of mixed messaging regarding the status of the pandemic and its consequences.
Insight - People who are taking the ongoing pandemic seriously are searching for ways help the local economy and enjoy their lives in a way that's safe for both themselves and for others they may interact with. Thus, they're turning to brands that are prioritizing safety, even in the midst of mixed messaging regarding the status of the pandemic and its consequences.
Workshop Question - In what areas could your brand better prioritize customer safety?
Trend Themes
1. Limited-contact Delivery - Automated delivery robots can help brands prioritize safety in the midst of the ongoing pandemic.
2. Last-mile Delivery Robots - Compact robots that can navigate urban areas offer innovative last-mile delivery solutions for businesses.
3. Contactless Food Delivery - The use of robots for food delivery can offer a completely contact-free experience for consumers.
Industry Implications
1. Retail - Automated delivery robots can help retail businesses prioritize safety and offer a unique customer experience.
2. Food and Beverage - Robotic food delivery services provide a solution for restaurants to offer contactless delivery amid COVID-19.
3. Logistics - Last-mile delivery robots offer innovative and efficient solutions for logistics companies operating in urban areas.
