Retail channels that focus on strategic location satisfy OOH needs quickly
Implications - With subscription services and IOT enabling home delivery of all products, products typically consumed out of home must adapt. Retail spaces integrated into spots associated with consumers' daily routines achieve this, while adding technology and automation to lend speed to the equation.
Workshop Question - How can you combine multiple services to delight your consumer?
Trend Themes
1. Convenience Retail - Retail spaces are becoming more integrated into spots associated with consumers' daily routines for convenience and added technology and automation.
2. Staff-free Convenience - Retail locations which operate without any on-site staff are gaining traction, thanks to emerging technologies.
3. Robotics in Food Industry - Robotic and automated service in cafes and restaurants are disrupting the traditional model and creating unique customer experiences.
Industry Implications
1. Retail Industry - The rapid changes experienced within the retail industry is leading toward creating more convenience for customers, and the use of automation and AI is becoming more important with it.
2. Food and Beverage Industry - Emerging technologies such as robotics applied within the food and beverage industry is creating unique and stand-out customer experiences.
3. Hospitality Industry - Emerging standalone units of services indicate that an increasing number of consumers are looking forward to experience quick options and customization, especially in urban areas.
