Contactless kiosks make retail convenient and safer for stores and customers
Trend - Retailers are increasingly purchasing payment and/or ordering kiosks that are entirely contactless in order to make the checkout or ordering process simpler for users, as well as reducing the need to sanitize as often amidst the ongoing pandemic.
Insight - In-person retail has been affected tremendously in North America as the ongoing pandemic put varying restrictions on what businesses could and couldn't do. Because of this, many brands have looked for long-term changes that they can adopt in order to keep their businesses afloat within the parameters of what is permitted by government restrictions.
Insight - In-person retail has been affected tremendously in North America as the ongoing pandemic put varying restrictions on what businesses could and couldn't do. Because of this, many brands have looked for long-term changes that they can adopt in order to keep their businesses afloat within the parameters of what is permitted by government restrictions.
Workshop Question - What long-term changes will your brand adopt as the pandemic continues?
Trend Themes
1. Contactless Kiosks - Retailers are adapting to the ongoing pandemic by adopting long-term contactless solutions for payment and ordering.
2. Gesture-controlled Touchless Kiosks - The public's preference for hygienic touchscreen experiences has spurred the growth of gesture-controlled kiosks.
3. Artificial Intelligence Retail Kiosks - Incorporating AI into retail settings with smart mirrors and AI-powered shop assistants is increasing efficiencies while minimizing interactions.
Industry Implications
1. Retail - Contactless and AI-powered kiosks in retail spaces are increasing efficiencies and improving customer experiences in the pandemic era.
2. Hospitality - RFID-enabled micro-stores can be placed in hotels and hospitals to provide contactless access to essentials for guests and patients.
3. Education - Autonomous smoothie kiosks can be placed in campuses or schools to provide refreshments for students and faculty with no human interaction needed.
