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Chat Commerce

Brands are enabling users to order and pay for products directly via messaging apps

Trend - Retailers are utilizing social messaging apps to allow shoppers to interact with businesses and pay for products while they remain in-chat. What this means is that shoppers can use their favorite messaging channels to discover products, place orders, make payments, and track packages.

Insight - When it comes to e-commerce, today's consumers increasingly expect two things: convenience and personalization. Moreover, most online shopping now takes place on mobile devices. In response to this, social messaging apps have begun offering retailers new in-chat commerce features that prioritize these expectations. First, by condensing the commerce journey into a single, convenient chat-based solution. And second, by reaching consumers where they are already spending their time — on their phones.
Workshop Question - How could your brand better prioritize convenience and personalization?
Trend Themes
1. Chat-based E-commerce - Using messaging apps for e-commerce to offer convenient and personalized shopping experience.
2. Conversational Commerce - Rethinking business-to-consumer communication through SMS-based software solutions to increase customer loyalty and engagement.
3. Social Messaging Money Transfers - Introducing peer-to-peer money transfers through messaging apps for seamless and convenient transactions.
Industry Implications
1. Retail - The use of chat-based e-commerce and conversational commerce platforms to improve the customer experience and increase sales revenue.
2. Fintech - The integration of social messaging apps and digital wallets for peer-to-peer money transfers.
3. Marketing - Conversational commerce and chat-based e-commerce allow for one-to-many marketing and personalized promotions to drive sales.
5.6
Score
Popularity
Activity
Freshness
Patterns
Megatrends
6 Featured, 45 Examples:
34,286 Total Clicks
Date Range:
Jul 22 — Sep 23
Trending:
Average
Consumer Insight Topics:

Featured Examples

Pay-in-Chat Instagram Updates
Pay-in-Chat Instagram Updates
Mark Zuckerberg Launches a 'Payments in Chat' Feature on Instagram
Meta CEO Mark Zuckerberg took to Instagram today to announce that the social media platform will be launching a ‘Payments in Chat’ feature that will enable Instagram users to purchase... MORE
Social Messaging Money Transfers
Social Messaging Money Transfers
Viber Enters the World of Fintech with 'Payments on Viber'
Viber, a leading messaging app owned by Rakuten, has announced the launch of its first fintech venture, ‘Payments on Viber.’ The new service will allow users to create digital wallets... MORE
Chat App E-Commerce Integrations
Chat App E-Commerce Integrations
'Charles' Seamlessly Blends Chat Services with Online Retailers
‘Charles’ is a conversational e-commerce company that aims to seamlessly integrate online shopping avenues to real-time chatting applications. The company recently raised $20 million USD... MORE
Communication App Shopping Experiences
Communication App Shopping Experiences
WhatsApp Flows Allow for In-App Booking and Shopping
WhatsApp Flows are a new kind of shopping experience for merchants and users alike to support in-app purchases or booking to help complete transactions all inside the brand’s app. The... MORE
Conversational E-Commerce Features
Conversational E-Commerce Features
Attentive Debuts New SMS-Based Text-to-Buy Solution for Shopify
Attentive is a leading “conversational commerce” platform that aims to rethink business-to-consumer communication via SMS-based software solutions. The company’s unique platform... MORE
Text Messenger Checkout Applications
Text Messenger Checkout Applications
'Postscript' Uses Text-To-Buy to Improve Customer Retention
Postscript is a company that offers a text messaging platform for businesses to use as a marketing and sales channel. The company has announced the launch of a new feature called “text-to-buy&#... MORE

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