Ideas
Explore the world's #1 largest database of ideas and innovations, with 471,140 inspiring examples.
Trend Reports
Discover why 1,271 brands rely on our AI-powered Trend Reports to get better, faster insights.
Newsletter
Join 312,231 subscribers who rely on our weekly newsletter to keep up with need-to-know trends and insights.
How to Hunt
Learn more about how to hunt megatrends, ideas, patterns and opportunity.
Consumer Insights
Uncover major shifts and emerging opportunities with our exclusive PRO research.
Trend Reports
Discover why 1,271 brands rely on our AI-powered Trend Reports to get better, faster insights.
Newsletter
Join 312,231 subscribers who rely on our weekly newsletter to keep up with need-to-know trends and insights.
How to Hunt
Learn more about how to hunt megatrends, ideas, patterns and opportunity.
Advisory & Services
Accelerate innovation and ignite disruptive thinking with our award-winning programs and research.
Trend Reports
Get fast, customized trend reports, presentations and deep dives 20x faster than traditional research.
Plans
Get started today with a free consultation, our self-serve tools, or a dedicated program.
Articles & Magazine
Get inspired with our 4,215 innovation strategy articles, keynote, videos and innovation tools.
Innovation Awards
Trend Hunter’s Innovation Strategy Awards recognize the best innovation tactics gathered from our interviews with some of the world's most notable business leaders, authors and change makers.
Advisory & Services
Accelerate innovation and ignite disruptive thinking with our award-winning programs and research.
Innovation Assessment
Enhance your innovation potential with a deeper understanding of your unique innovation archetype and how your organization benchmarks.
FuturistU
Prepare for the years ahead with 100+ lessons, tactics, tools and frameworks with our full learning database.
Innovation Books
Join 20,000,000 people getting better and faster with our New York Times Bestselling books and keynote videos.
Jeremy Gutsche
Ignite your event or virtual event with our CEO, a NY Times Bestselling Author and one of the top innovation keynote speakers.
Our Team of Speakers & Virtual Presenters
Inspire your group with our most popular speakers on innovation, trends, change and futurism.
Custom Training & Events
Bring the Future Festival experience directly to your team or co-hosted custom event.
Custom Masterclasses
Join the world's leading brands who leverage our custom programs to accelerate innovation.
FuturistU 5-Day Program
Become a Futurist with our immersive 5-Day program at Future Festival World Summit.
Online eLearning
Learn the fundamentals of futurism and trends with 100+ online courses about innovation.
How to Hunt
Learn more about how to hunt megatrends, ideas, patterns and opportunity.
Contact
Get in touch to learn more, ask a question or submit a tip.
About Us
Learn more about Trend Hunter and how we accelerate innovation.
Follow-Us
Join our 3,500,000 social media followers, on the cutting edge.
How to Hunt
Learn more about how to hunt megatrends, ideas, patterns and opportunity.
FAQ
Get answers to common questions about Trend Hunter.
Community
Stay on the cutting-edge with the help of the Trend Hunter community.
Team
Meet the team trusted by hundreds of leading businesses worldwide.
Jobs
Find opportunities to accelerate your career with the #1 Trend Firm.
News
Catch up on noteworthy Trend Hunter news and media mentions.
Join
Build a portfolio and put your trend-spotting abilities to the test.
Advertising
Supercharge your marketing by partnering with Trend Hunter.
Portfolio
Visit your public portfolio and browse your past articles.
Add a Trend
Write up an article and showcase your trend-spotting skills.
My Trends
Edit your articles and see how they stack up on the leaderboards.
Settings
Edit your profile, connect your social media accounts, and more.
Add a trend, customize your dashboard, or track topics.
Future Festival
Innovation Events
Join the world's top innovators at our in person events.
Free Webinars
Learn to innovate through chaos, navigate the new normal and maintain work culture from home.
Custom Training & Events
Bring the Future Festival experience directly to your team or co-hosted custom event.
Search our database of 471,140 cutting edge ideas.

SMS Support

Text-based customer support services prioritize convenience and quick communication

Trend - Traditional forms of customer support like going in-store or calling in and being put on hold are slowly being pushed aside for more modern, convenient options. Now, SMS-based customer support programs offer quicker service that requires less patience from both parties.

Insight - Traditional customer support programs tend to create friction between customers and representatives, with issues like long wait times having the potential to build frustration among customers. In order to prioritize convenience and reduce points of tension in the customer service journey, programs that use up-to-date technology and prioritize convenience and speedy responses will be increasingly necessary.
Workshop Question - How could your brand reduce friction in the customer service journey?
Trend Themes
1. Sms-based Customer Support Programs - As traditional forms of customer support fade away, programs using up-to-date technology and prioritizing speedy response times will be increasingly necessary to reduce friction points and build positive customer experiences.
2. Omnichannel Customer Support Services - As consumers expect more streamlined, convenient customer support experiences, businesses that offer consolidated support across channels including email, website, SMS, and social media are poised for success.
3. AI-enabled Conversational Texting - By leveraging AI and two-way texting to start authentic conversations with new prospects, businesses can drive conversationally qualified opportunities via inbound calls to their call centers and inside sales teams.
Industry Implications
1. E-commerce - As more and more consumers shop online, businesses that offer SMS-based customer support programs and omnichannel customer support services have the potential to build positive customer experiences and drive sales.
2. Wedding and Special Occasion Retail - In a highly competitive market, businesses that offer 24/7 support and appointment booking and leverage AI-enabled conversational texting have the potential to build brand loyalty and drive customer referrals.
3. Small Business Management - By offering consolidated customer support across channels including email, website, SMS, and social media, businesses can reduce friction points and build positive customer experiences that lead to growth and increased online presence.
3.3
Score
Popularity
Activity
Freshness
Patterns
Megatrends
5 Featured, 33 Examples:
40,109 Total Clicks
Date Range:
Aug 21 — Jun 22
Trending:
Untested
Consumer Insight Topics:

Related Examples

Metaverse Medical Support Centers
Metaverse Medical Support Centers
TMRW Launched the World's First Medical Center in the Metaverse
Tailored Metaverse Support Platforms
Tailored Metaverse Support Platforms
ModSquad Offers Comprehensive Customer Service for Businesses
Metaverse Customer Support
Metaverse Customer Support
Helpshift Launched a Free Plan for Metaverse Support
Customer Support Platforms
Customer Support Platforms
Customer Support Management Platform Assembled Lands $51m
Customer Verification Solutions
Customer Verification Solutions
Nametag Debuted an Identification Solution for Customer Support
Asynchronous Customer Support Channels
Asynchronous Customer Support Channels
Deltapath Contact Center Solution Added an Omnichannel
Remote Work Cashiers
Remote Work Cashiers
Freshii is Testing a Virtual Cashier System that Connects to Call Centers
Emerging Food Brand Apps
Emerging Food Brand Apps
Pod Foods Spotlights Promising Companies in the Food Industry
play_circle_filledMetaverse User Support Companies
Metaverse User Support Companies
Helpshift Launched 'Metashift' to Target Customer Service in VR
At-Home Virtual Doctor Services
At-Home Virtual Doctor Services
Teladoc Health Teams Up with Amazon on New Alexa-Supported Service
AI-Powered Appliance Systems
AI-Powered Appliance Systems
ThinQ Care Uses AI for Appliance Monitoring & Maintenance
Outlandish Basketball Player Apparel
Outlandish Basketball Player Apparel
MA®KET's New Dennis Rodman Collection Is Bold and Provacative
Carnival-Style Cannabis Packaging
Carnival-Style Cannabis Packaging
High Life Farms' Popcorn Buds Pre-Packaged Flower is Nostalgic
Upcycled Wedding Dresses
Upcycled Wedding Dresses
Pronovias Second Life Helps Brides Wear Their Dresses More Than Ones
Regency-Inspired Bridal Gowns
Regency-Inspired Bridal Gowns
The BHLDN Spring 2022 Collection Shares Carefully Crafted Styles
Wedding Meteorology Reports
Wedding Meteorology Reports
Ironic's Wedding Meteorology Confidence Reports Help with Planning
Business Solutions Platforms
Business Solutions Platforms
'Sabi' is a New B2B Platform That Handles Transactions and Logistics
Beer-Branded Wedding Dresses
Beer-Branded Wedding Dresses
Busch Light and David's Bridal Recently Debuted Wedding Formal Wear
Wedding-Specific Dating App Features
Wedding-Specific Dating App Features
Tinder Set to Launch New 'Plus One' Feature for Wedding Dates
Micro-Wedding Pop-Ups
Micro-Wedding Pop-Ups
Bijoux Birk is Helping Couples to Tie the Knot with a Micro-Wedding
Sustainably Sourced Wedding Florals
Sustainably Sourced Wedding Florals
David's Bridal is Reimagining the Wedding Floral Experience
Exclusive Art-Covered Credit Cards
Exclusive Art-Covered Credit Cards
The American Express Centurion Art Cards are Eye-Catching
Integrated Bike-Share Platforms
Integrated Bike-Share Platforms
Ford-Owned Spin Announces New Global Integration with Google Maps
Hybrid Workplace Platforms
Hybrid Workplace Platforms
Smarten Spaces Launches Tech for the Post-Pandemic Work World
Optimized Technology Charging Systems
Optimized Technology Charging Systems
The ARROE Smart Charging System Supports Battery Health
Contoured Off-Grid Cyclist Computers
Contoured Off-Grid Cyclist Computers
The Garmin Edge 750 Concept by WuShuai is Modernly Designed
Self-Sanitizing Wallets
Self-Sanitizing Wallets
The Copper Clean Wallet Boasts Antimicrobial Materials
Cost-Conscious Wireless Earbuds
Cost-Conscious Wireless Earbuds
For $20, JLab Go Air Pop is an Affordable Pair of Wireless Earbuds
Aftermarket Desktop Technology Accessories
Aftermarket Desktop Technology Accessories
The Razer Keyboard Accessory Sets Enhance Comfort
Ultra-Adjustable Office Desks
Ultra-Adjustable Office Desks
The EFFYDESK Business Office Standing Desk Changes to Suit Needs
Remote Call Center Startups
Remote Call Center Startups
JobHome Hires Motivated Employees Via a Home Office Work Model
Door-to-Door Mobile Device Support
Door-to-Door Mobile Device Support
Samsung Canada Created a Safe Repair Solution for COVID-19
Cloud Kitchen Platforms
Cloud Kitchen Platforms
Kitopi Receives Orders Through Delivery Portals Before Deliveries