Nametag Debuted an Identification Solution for Customer Support
Grace Mahas — June 15, 2022 — Business
References: directorsclub.news
Nametag, the leading ID-based authentication company, recently launched a new identification solution for customer support teams. The new identity verification has representatives generate and send an identity verification link through text, email, or chats. Thanks to the brand's new Multi-Factor Identity technology, users can then scan their government-issued ID, capture a selfie, and prove their identity in seconds.
“It’s difficult to verify a person’s identity online and over the phone, but interrogating your customers isn’t the answer,” said Aaron Painter, CEO of Nametag. “The customer service experience has a direct impact on your customer satisfaction, loyalty, and how likely they are to recommend your brand to others. Yet, security questions don’t prove account ownership – or create positive customer experiences. Nametag’s breakthrough innovation is the most modern way for brands to identify their customers.”
Image Credit: Shutterstock
“It’s difficult to verify a person’s identity online and over the phone, but interrogating your customers isn’t the answer,” said Aaron Painter, CEO of Nametag. “The customer service experience has a direct impact on your customer satisfaction, loyalty, and how likely they are to recommend your brand to others. Yet, security questions don’t prove account ownership – or create positive customer experiences. Nametag’s breakthrough innovation is the most modern way for brands to identify their customers.”
Image Credit: Shutterstock
Trend Themes
1. Multi-factor Identity Verification - Nametag's new Multi-Factor Identity technology allows for quick and easy customer identity verification through government ID capture and selfie capture.
2. Text, Email, and Chat Identification Solutions - Nametag's identification solutions can be sent through multiple channels, making it easy for customer support teams to verify identities.
3. Customer Service Authentication Innovation - Nametag's identification innovation allows for positive customer experiences and improved customer satisfaction.
Industry Implications
1. Customer Service - Nametag's identification solutions can improve the customer service experience by creating a modern and efficient way to verify identities.
2. Identity Verification - Nametag's Multi-Factor Identity technology can be disruptive in the identity verification industry by offering a quick and easy solution for customer identity verification.
3. Technology and Security - Nametag's breakthrough innovation can create disruption in the technology and security industry through offering a modern way for brands to identify their customers.
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