Helpshift Launched a Free Plan for Metaverse Support
Grace Mahas — June 15, 2022 — Business
References: venturebeat
With its first free plan, Helpshift offers in-app metaverse customer support. As part of the new Feedback+ plan rollout, mobile in-app and augmented reality experiences will be supported.
The San Francisco-based startup is expanding from offering automated in-app customer service and user support for mobile-first brands. Its move to the metaverse is the first phase of the brand's Metashift rollout -- patented user support and customer service solution for the metaverse.
According to the brand, "the mobile app economy continues to expand rapidly, with 31% year-over-year revenue growth." To help developers prepare for the new opportunities of the metaverse, the Feedback+ free plan makes it eser for users to offer feedback, report bugs, and suggest improvements from within the app.
“The future of customer support is in the app, and as the line between the mobile world and the Metaverse blurs, brands need to be able to deliver support seamlessly within the immersive worlds where users gather to engage in new ways,” said Eric Vermillion, CEO of Helpshift, in a statement. “The stairway to that future of support starts with a foundation of feedback. Helpshift has launched the first phase of Metashift, our Feedback+ SDK, to enable app creators to collect and analyze feedback and crash reports, equipping them with the metadata and knowledge needed to iterate on their product and ultimately provide an outstanding experience through their app.”
Image Credit: Helpshift
The San Francisco-based startup is expanding from offering automated in-app customer service and user support for mobile-first brands. Its move to the metaverse is the first phase of the brand's Metashift rollout -- patented user support and customer service solution for the metaverse.
According to the brand, "the mobile app economy continues to expand rapidly, with 31% year-over-year revenue growth." To help developers prepare for the new opportunities of the metaverse, the Feedback+ free plan makes it eser for users to offer feedback, report bugs, and suggest improvements from within the app.
“The future of customer support is in the app, and as the line between the mobile world and the Metaverse blurs, brands need to be able to deliver support seamlessly within the immersive worlds where users gather to engage in new ways,” said Eric Vermillion, CEO of Helpshift, in a statement. “The stairway to that future of support starts with a foundation of feedback. Helpshift has launched the first phase of Metashift, our Feedback+ SDK, to enable app creators to collect and analyze feedback and crash reports, equipping them with the metadata and knowledge needed to iterate on their product and ultimately provide an outstanding experience through their app.”
Image Credit: Helpshift
Trend Themes
1. Metaverse Customer Support - Helpshift offers in-app metaverse customer support through its Feedback+ plan, a disruptive innovation opportunity for user support in the Metaverse.
2. Mobile-first Customer Support - Helpshift extends its customer support services to the mobile world and the Metaverse, making it easier for mobile-first brands to offer in-app assistance, a disruptive innovation opportunity for user support in virtual environments.
3. Metaverse SDK - Helpshift's Feedback+ SDK enables app creators to collect and analyze feedback and crash reports, which is a disruptive innovation opportunity that will improve the app experience and provide outstanding customer support in virtual environments.
Industry Implications
1. Customer Service and Support - Helpshift's Metashift rollout and Feedback+ plan addresses the need for more in-app and immersive customer support solutions in the Metaverse, a disruptive innovation opportunity for the customer service and support industry.
2. Mobile Application Development - Helpshift's Feedback+ SDK provides developers with an innovative approach to improve their product and ultimately provide an outstanding experience through their app, a disruptive innovation opportunity in mobile application development.
3. Virtual Reality and Augmented Reality - Helpshift's Feedback+ plan is a disruptive innovation opportunity in Virtual Reality and Augmented Reality industries, providing ways for users to report bugs and suggest improvements in-app for better customer support and user experience in virtual environments.
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