Helpshift Launched 'Metashift' to Target Customer Service in VR
Colin Smith — April 1, 2022 — Tech
References: helpshift & venturebeat
'Helpshift,' the mobile-first customer service platform, has launched 'Metashift' as a Metaverse-ready customer service solution. Helpshift is famous for its customer service solutions that keep users within the application rather than directing users to a third-party customer support website. The company believes this seamless method of delivering customer service is superior as it helps with user retention and increases customer satisfaction.
Metashift will incorporate this same business model. With Metashift, companies can implement user support and feedback systems within their virtual reality, augmented reality, or other Metaverse applications. Within Metashift-enabled Metaverse applications, users will be able to receive high-quality customer service without needing to take off their headset or log out of the application. This will help companies increase both CSAT scores and revenue.
Image Credit: Helpshift
Metashift will incorporate this same business model. With Metashift, companies can implement user support and feedback systems within their virtual reality, augmented reality, or other Metaverse applications. Within Metashift-enabled Metaverse applications, users will be able to receive high-quality customer service without needing to take off their headset or log out of the application. This will help companies increase both CSAT scores and revenue.
Image Credit: Helpshift
Trend Themes
1. Metaverse-ready Customer Service - Companies can implement user support and feedback systems within their Metaverse applications for high-quality customer service without the need to take off the headset or log out of the application.
2. In-app Customer Support Solutions - Helpshift's mobile-first customer service platform allows users to receive customer support within the application rather than directing them to a third-party website for a seamless customer experience.
3. Virtual Reality Customer Service - Metashift, Helpshift's Metaverse ready solution, will improve customer retention and satisfaction by providing users with high-quality customer service within virtual reality, augmented reality, and other Metaverse applications.
Industry Implications
1. Virtual Reality Industry - Virtual reality companies can benefit from Metashift by offering in-app customer support to their users and improving their customer satisfaction and retention.
2. Customer Service Industry - In-app customer service solutions like Helpshift and Metashift can disrupt traditional customer service models by providing seamless, user-friendly support within applications.
3. Augmented Reality Industry - Companies in the augmented reality industry can utilize Metashift to integrate in-app customer support solutions into their applications.
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