Telecommunications is streamlined through mobile
Implications - As technology changes at a rapid pace, the need for updates (and upgrades) in the telecom industry increases as well. A shift to mobile apps shows progress in this arena. This speaks to a need for convenience in all areas, and keeps in mind consumers' lifestyle and preferences for faster pacing.
Workshop Question - Design a mobile app for your brand? What features does it offer?
Trend Themes
1. Shift to Mobile Apps - The telecommunications industry is moving away from traditional systems and towards mobile apps, creating opportunities for more convenient and personalized customer experiences.
2. Digital Customer Service Solutions - As seen with Haptik, TelOne, and other examples, the implementation of digital customer service solutions is becoming increasingly popular and necessary in various parts of the world.
3. Consolidation of Services Into One App - As with the MyGP app from Grameenphone and the MyAirtel app from Bharti Airtel, consolidation of services into one app is a rising trend in the telecommunications industry in order to streamline the customer experience.
Industry Implications
1. Mobile App Development - Developers can take advantage of the shift to mobile apps by creating user-friendly and personalized telecom apps for various telecommunications companies.
2. Customer Service and Support - The rise of digital customer service solutions creates opportunities for businesses to provide more convenient and efficient customer support.
3. Multimedia and Entertainment Services - As seen with the MyAirtel app and other examples, consolidation of multimedia, entertainment, and technical support services into one app is becoming a trend that businesses can capitalize on to enhance the customer experience.
4 Featured, 34 Examples:
49,903 Total Clicks
Date Range:
Feb 15 — Dec 16
Trending:
Untested
Consumer Insight Topics:
