Providing exceptional customer service is often what sets successful companies apart from its lesser known competitors; stores can take it up a notch by taking notes from these examples of innovative customer service. The evolution of customer service today is greatly effected by technology. Whether it is the use of Google Glass to better identify clients by sight to make their experience more personable or simply paying attention to social media chatter to address any issues instantly, there are a lot more tools to help brands stay on top of their service.
Of course, these examples of innovative customer service also include more traditional strategies. From customized orders to interactive ad campaigns, it has never been easier to please customers. More often than not, attention is all that is needed for make a lasting impression.
21 Examples of Innovative Customer Service
21
Intimate Music Experiences
American Express UNSTAGED Dinner & Usher Concert Screening
20
Disgruntled Grievance Apps
The Complain App Effectively Seeks Customer Service
19
Customer-Servicing Robots
This Robot Assistant is Developed to Help Customers in a Store
18
Restaurant Management Apps
Yelp's SeatMe App Organizes and Manages Table Reservations
17
Concierge E-Commerce Apps
The Operator App Brings the Personalized In-Store Experience Online
16
Virtual Customer Service Reps
This Artificial Intelligence Customer Service Tracks Emotions
15
Personalized Email Advertisements
This Software Makes Consumers Reconsider Items They Didn't Buy
14
Futuristic Banks
Citibank New York Branch is Digitally in Tune With Customers
13
Analytical Retail Beacons
Shaftsbury Square's Use of iBeacon Tech Also Offers Feedback for Shops
12
Tech-Enhanced Flight Services
Virgin Atlantic Airlines is Bringing Google Glass to the Sky
11
Cocktail Delivery Websites
Julibox Delivers Delicious Cocktails and Recipes Right to Your Door
10
Smartphone Loyalty Card Wallets
The UGO Mobile Wallet Holds Your Credit and Store Cards Digitally
9
Viral Customer Service
The Samsung Custom Dragon Phone Turns Heads
8
Full-Service Apple Features
Calling Apple to Try iPhone 4 Facetime is Easy and Efficient
7
Pizza-Stabilizing Devices
To Put an End to Pizza Delivery Fails Domino's Invented the Steady Pizza
6
Customer Retention Platforms
Gainsight's CoPilot Makes Sense of Collected Consumer Data
5
Text-Based Customer Service Apps
This Indian Mobile Messaging Assistant Answers Customers' Queries
4
Online Booking Platforms
This App Lets Customers Book Appointments Online with Small Businesses
3
Robot Luggage Handlers
Yotel New York's Yobot Provides Excellent Customer Service
2
Voice Recognition Banking
The Offering From Icici Bank Enables Hands-Free Banking for Customers
1
Customer-Thanking Playlists
Spotify Made Personalized Spotify Playlists for its Customers
Related Ideas
User-Repairable Smartphones
Google is Making its Pixel Devices Easier to Repair by End Users
Professional SEO Services
Business Owners Can Elevate Your Online Presence with Optimization
AI-Lead Car Ads
Ford Launched an AI Campaign Dubbed 'Be Surreal, Be Ford'
LED Can Concepts
The Pepsi Smart Can Has a Flexible HD Display & Sound System
Premium Clean-Cut Drink Branding
The Sparkling ICE Branding Refresh Enhances Visibility
Hands-Free Car Innovations
Ford Partnered with the British Deaf Association to Launch an Ad
5g-Enabled Retail Showcases
Singtel is Surpassing Consumer Expectations with 5G Retail
Parisian Airport Pop-Ups
Moët Hennessy's Paris Concept Event Featured Travel Exclusives
Personalized Customer Service Tools
Walmart Launched 'Wallaby' Powered by Generative AI
Virtual Holiday Shopping Experiences
Amazon Introduces a New Holiday Shop with 3D Technology
AI-Crafted Hyper Personal Tools
L'Oréal & Meta Launch AI Hyper-Personalization
Purposeful Consumer-Focused Campaigns
IKEA's Sleepfluencers Campaign is a Clever Way to Give Back
Grab-and-Go Employee-Free Retailers
Lotus Launched a 'Pick & Go' Location in Thailand
Hospitality-Based AI-Voice Solutions
PolyAI Partners with OpenTable for Reservation Support
Personalized In-Flight Ads
United Airlines Kinective Media Offers Curated Travel
In-App Travel Offerings
Expedia Group Utilizes AI to Curate Summaries and Trip Details
AI-Powered Shopping Tools
Google AI Now Allows Shoppers to Browse AI Product Recommendations
Creative Play Pop-Ups
The Sharpie Studio Offered Opportunities for Creativity at SXSW
Multi-Sensory Flagship Stores
KATE Shibuya Offers Immersive Digital and Physical Experiences
Phygital Beauty Store Experiences
Sephora's Store of the Future Locations are Immersive
AI-Driven Customer Loyalty Systems
TurboPush Aims to Streamline Digital Loyalty Programs
Digital Travel Retail Experiences
Clarins Debuted an Initiative at the Airport in Hainan, China
AI Beauty Shopping Experiences
Revieve x Google Cloud Launch the Next Gen AI Advisor Series
GenAI Virtual Shoppers
Cindy by Imaginuity Boots Online and In-Store Foot Traffic
Tech-Driven Sexual Wellness
Experience the Future of Intimacy
AI-Augmented Retail Checkouts
This Checkout Solution Helps Prevent Theft and Scanning Errors
Computer-Vision Self-Service Kiosks
Toshiba's Vision Kiosk Identifies Items Without Barcodes
Culturally Rich Sports Stores
adidas' New 'Home of Sport' Flagship Features Unique Digital Tools
Modern Gifting Services
Fresh Sends Reinvents Flower Delivery & Gift-Giving for a New Generation
Gen Z-Influenced Marketing Campaigns
Kraft Heinz is Studying Gen Z's Preferences with New Launches
AI-Enhanced Grocery Apps
Instacart Unveiled a Suite of AI Features Coming to its Mobile App
Refreshed Retail Initiatives
Target is Improving its Customer Experience Journey in 2024
AI-Enhanced Shopping Experiences
Coveo’s Collaboration with Shopify Seeks to Streamline Shopping
Tech-Centric Automotive Retailers
Mercedes-Benz Kelowna Unveils a Futuristic Showroom Concept
Hands-Free Driving Campaigns
Ford UK's Social Campaign Shares Merch for the "Passenger Princess"
Interactive Cosmetics Retail Stores
Watsons Upgrades its Stores for Gen Z and Gen Alpha Consumers
AI-Powered Skincare Bots
The Clarins 'Clara' Customer Care Bot Helps After Business Hours
AI Shopping Customization Tools
The Zegna X Experience Merges AI Technology & Traditional Retail
Hyper-Personalized AI Campaigns
Tesco's Stronger Starts Uses AI to Recognize Customers by Name
Experiential Airline Stores
The Emirates World Travel Store Features Lounge Displays
AI-Powered Marketing Tools
This E-Commerce Tool Uses Customer Data to Project Reward Impacts
Anthropomorphic Store Campaigns
IKEA's Short Social Films Promote Its Click-and-Collect Service
AI-Powered Digital Transformation Services
InfiniteIQ Consulting Has Redesigned Its Website
Enhanced Omnichannel Experiences
Lightspeed Commerce Addresses Challenges in Retail & Hospitality
AI Search Engines
ThinkAny Uses Advance Technology To Do More Than Search Keywords
Comprehensive AI Chatbots
Bricksoft.ai Lets Customers Get Answers, Book Appointments, and More
Inventive Retail Strategies
H&M is Working to Localize Its Shopping Experience
Rapid Grocery Delivery Services
Instacart and Albertsons Companies Have Expanded Their Partnership
AI-Enabled Retail Partnerships
Sainsbury’s and Microsoft Partnered to Elevate Shipping Experiences
Human-Assisted AI Tools
Verizon Launched a Suite of AI Tools to Improve Customer Experiences
AI-Powered Digital Employees
Product Genius Transforms How Small Businesses Connect with Customers
In-Store Audience Engagement Solutions
Social Shelf® Has a Novel Approach to Customer Engagement
Convenient Cafe Delivery Options
Consumers Can Now Get Coffee Through Starbucks and DoorDash
Human Connection-Centric Campaigns
Etsy's New Ad Campaign Wants to Keep Commerce Human
AI Product Managers
Productly is a Tool that Keeps Customer Conversations in One Place
AI-Driven Customer Service Chatbots
SiteJetAI is an AI-Powered Customer Service Support Bot
Inspiring Daily Bodycare
method's Unleash Your Inner Shower Celebrates Personal Transformations
Rewarding AI Shopping Apps
The ShopUp App Revolutionizes In-Store Shopping with AI Data
Enhanced E-Commerce Customer Services
Fluent Enhances Customer Experience for Online Shoppers
Gamified Shopping Carts
Instacart Unveils New Updates to its Smart Shopping Carts
Business Communication-Enhancing AI Solutions
Ultatel Launches a New Solution for Businesses
Updated Pet Store Concepts
Pets at Home Unveils New Interactive Screens at its Relaunched Location
Digital Loyalty Customer Cards
Passkit Makes Loyalty Cards for Apple and Google Wallet
Retail Body Cam Initiatives
Pret a Manger Employees are Testing Out Body Cams for Personal Safety
AI-Powered Employee Surveys
Inpulse's AI-Powered Survey Platform Improves the Employee Experience
Real-Time AI Chat Bots
D-ID Agents Have Dynamic and Natural Customer Service Interactions
Customer Loyalty AI Platforms
Givex Has Introduced GivexEngageAI, a Tool to Bolster Its Marketing
Tech-Powered Business Solutions
Apple Business Connect Leverages the Brand's User Base
Nanotechnology-Enhanced Watch Protectors
The Watch Protect Company Debuts Innovative Solutions
AI-Crafted Banking Ads
The U.S. Bank Debuts 'The Power of Us' Campaign
Omnichannel Automotive Services
Automotive Mastermind has Adapted to Modern Consumer Patterns
Camera Gear Product Displays
GoPro Has Announced a Significant Retail Expansion at Best Buy
AI Customer Review Helpers
Spokk Will Use AI to Write Reviews on a Customer's Behalf
Employee-Facing Automation Technology
Starbucks' Siren Craft System Improves Customer Service
Sustainable Hospitality Cleaning Solutions
Kärcher India Leads Sustainable Cleaning in Hospitality
AI Product Experience Solutions
Stibo Systems Helps Brands Keep Products Competitive with Data
Customer Initiative Solutions
T-Mobile is Utilizing Microsoft Power Platform for Initiatives
AI-Powered CCTV Systems
Amazon Unveils a New Emotion-Detecting AI Software for Train Passengers
QR Code Shopping Assistants
Nintendo Implemented Icecat Tech to Enhance In-Store Shopping
AI-Powered Search Engine Features
Google Presents its New Circle to Search Feature
Small Business Appreciation Events
Sysco Recently Hosted a Customer Appreciation Event
AI Customer Research Solutions
Dovetail Offers Customer-Focused Solutions for Product Managers
Innovative Digital Signage
Creative Realities Enhances Fan Engagement & Outcomes with New Signage
Video Customer Support Tools
NTT Docomo Added a Video Customer Support Service with AWS
Advanced Printing Techniques
BrandMyDispo Has Introduced Printing Techniques for Custom Mylar Bags
Geo-Targeting Store Advertisements
Tesco Recommends Ads Based on a Shopper's Location in a Store
Customer Gifting Suites
Grey Bandit's Gifting Suite Gave Customers the Influencer Treatment
AI-Assisted Customer Support
TELUS Introduces the GenAI-Powered Support Tool
Efficient Banking AI Tools
CIBC Improves Operations Through the Implementation of AI Tools
Informative Pet Food Chatbots
Freshpet Launches a Customer Experience-Focused AI Copilot
Drone Marketing Initatives
LEGO Takes to the Sky with Drone Show and Aerial Messages
AI-Enhanced QSR Rewards
Wendy's Leverages Artificial Intelligence for its New Rewards Platform
Skateboarding-Inspired Ads
Vans Launched the ‘Always Pushing’ Ad Highlighting Skating Culture
AI Call Centers
Thoughtly Enhances Business Operations with Human-Like AI Agents
AI User Feedback Aggregators
Sprig Feedback Helps Businesses Learn From Customers and Evolve
Latin Customer Experience Solutions
Samsung Debuts Smart Xperience for Latin American Consumers
Inspirational Learning Management Tools
'Get Inspired' Offers Digestible Snippets of Content
Efficient Customer Service Chatbots
FastBots Speeds Up Customer Service Interactions with AI Bots
AI-Powered Tech Deliveries
Best Buy Unveils the New AI-Powered Delivery Service
AI Voice Interviews
UserCall Helps Companies Gather Feedback by Conducting User Interviews
Mango-Scented Newspaper Ads
Swiggy Instamart Launched a Scented Campaign in the Times of India
Advertising Demand-Side Platforms
Yahoo Launched Yahoo Creative to Help Advertisers
Company Culture-Enhancing Communication Tools
Motivosity Has Unveiled a New Feature Called Spaces
Christmas Shopping Centers
Staples Canada Launches Holiday Gift Centre for Personalized Shopping
AI Customer Support Bots
Sierra Streamlines Customer Service Interactions
Student Support AI Tools
Student AI Helps Students Study Smarter
Efficiency-Driven Digital Ad Solutions
ShopLiftr is Revolutionizing Digital Advertising
Engaging Customer Conversion Tools
FacePop Humanizes Customer Interactions Through Video
AI-Boosted Enterprise Tools
The 'Innovation Assistant' Assists Ideation and Implementation
Conversational AI Communications
Infobip Provides User-Friendly AI Communications
Seamless Automotive Shopping Apps
Awin Group of Dealerships Launches Mobile App to Enhance CX
Social Proof Enhancement Tools
Proofify Boosts Businesses with Compelling Content and Reviews
Supply Chain Inclusivity Campaigns
PepsiCo's 'She is PepsiCo' Campaign Celebrates Women
AI Customer Satisfaction Tools
HiQ introduces SuperSAT To Help Gauge A Customer's Experience
Dynamic Australian Automobile Platforms
Toyota's 'Toyota Go' Program Enhances Customer Engagement
Video Call Shopping Services
Apple's Specialist over Video Service Enhances Personalization
AI Chatbot Services
Chatbot Whisperer Helps Businesses From Start to Finish
Comprehensive Business Loyalty Solutions
BusinessQR Helps Brands Build Customer Loyalty
Data-Driven Customer Feedback
Feedback Rivers Consolidates Feedback into a Centralized System
Virtual Customer Service Receptionists
My AI Front Desk Automates Telephone Responses
Effective Work Environment Technology
HP Inc. Unveils Advancements Within Its Workforce Solutions
Design Service Launch Exhibitions
The Public Records Exhibition Marks a New Design Service
AI Customer Engagement Bots
PreCallAI Engages Emphatically with Clients to Automate Interactions
Accessible Customer Engagement Platforms
James Frew Emphasizes Efficiency with Descartes' Platform
Video Testimonials Tools
Feedspace to Boost your Business's Credibility in the Market
Self-Service Event Promotions
Industry Dive Adds Self-Service Offerings to Include Event Promotion
Comprehensive Professional Support Services
SimplyHome Enhances Long-Term Support Solutions
Improved Airline Performance Initiatives
Southwest Airlines Announces Several Updates
Conversational AI Surveys
TheySaid Gets More Meaningful Responses from Customers & Employees
Contextual In-Website Explanations
Inline Help Answers Customers Questions Before They Ask
Chat Customer Support
With Digital Connect, Companies Can Streamline Their Customer Interactions
Cost-Effective AI Marketers
AI Marketer Elsa Can Craft Strategies, Curate Emails, and More
Customizable AI Agents
Lindy Has More Than 3,000 Integrations and is Highly Customizable
Employee Recognition Tools
Teamlight Shines a Spotlight on Employees and Their Great Work
AI-Powered Customer Support
Chatmate.so Lets Businesses Tailor Their Customer Support Experience
Business Slogan Generators
The Slogan Generator Will Create a Catchy Slogan for Any Business
Efficient Personalized Idea Newsletters
Sofon Curates Personalized Insights From Numerous Sources
AI Survey Feedback Tools
Surveyed Uses a Three-Step Process to Receive Customer Feedback
Streamlined Pay-Per-Call Solutions
Service Direct Has Debuted Dynamic Connect to Help Businesses
Custom AI Assistants
Loopin Offers Customer Service Solutions in Countless Industries