TheySaid Gets More Meaningful Responses from Customers & Employees
Laura McQuarrie — August 26, 2024 — Tech
References: theysaid.io
Surveys are valuable for collecting feedback to boost value and revenue and TheySaid uses conversational AI surveys to extract the nuance and deeper insights that are sometimes lacking from responses. This artificial intelligence tool scans a site to generate natural survey questions so that Evo, the AI chatbot, can automatically follow up with customers and get an even more meaningful, personalized response in real-time.
For example, a customer might answer a question about their satisfaction on a scale from one to five, prompting Evo to dig deeper. TheySaid's conversational AI surveys result in 50 to 100 times more responses than traditional surveys and NPS, plus an increase in actionable feedback and net revenue retention.
For example, a customer might answer a question about their satisfaction on a scale from one to five, prompting Evo to dig deeper. TheySaid's conversational AI surveys result in 50 to 100 times more responses than traditional surveys and NPS, plus an increase in actionable feedback and net revenue retention.
Trend Themes
1. Conversational AI Interaction - Through conversational AI, interactions become more natural and engaging, allowing for richer and more nuanced responses from users.
2. Real-time Feedback Loops - Real-time feedback loops enabled by AI can provide more immediate and relevant insights, driving more dynamic decision-making processes.
3. Personalized Survey Experience - AI’s ability to tailor surveys in real-time creates a personalized experience for users, enhancing the quality and relevance of the feedback.
Industry Implications
1. Customer Experience Management - Customer experience management can be revolutionized with AI-driven survey tools that provide deeper insights and increase engagement.
2. Human Resources - In the field of human resources, conversational AI surveys can lead to more authentic employee feedback, fostering a better work environment.
3. Market Research - Market research stands to benefit from the increased response rates and depth of data gathered through AI-facilitated conversational surveys.
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