The Complain App Effectively Seeks Customer Service
Amelia Roblin — July 24, 2011 — Tech
References: itunes.apple & chipchick
Occasionally a bit of company criticism is worth your while, and it can often help out future customers. If you're not the letter-writing sort, the Complain app lets you quickly and easily construct comments that are guaranteed to get noticed.
Rather than launching an acrimonious email into cyberspace, this system offers a public platform that forces businesses to acknowledge your problem. It sends your feedback to Facebook and Twitter, and logs it in an ongoing feed with input from other :(omplain iPhone app users. As such, it's in the best interest of the service provider to straighten out the situation, given that this consumer-sided tool has the potential to quickly concoct a negative reputation. The Complain app is another convenient product by SNG Networks, Inc. that keeps consumers from being taken advantage of. Check the Complain App out here.
Rather than launching an acrimonious email into cyberspace, this system offers a public platform that forces businesses to acknowledge your problem. It sends your feedback to Facebook and Twitter, and logs it in an ongoing feed with input from other :(omplain iPhone app users. As such, it's in the best interest of the service provider to straighten out the situation, given that this consumer-sided tool has the potential to quickly concoct a negative reputation. The Complain app is another convenient product by SNG Networks, Inc. that keeps consumers from being taken advantage of. Check the Complain App out here.
Trend Themes
1. Grievance-handling Apps - Opportunities exist for entrepreneurs to create various apps focused solely on handling and addressing consumer grievances.
2. Crowd-sourced Complaint Platforms - Entrepreneurs can develop web applications or mobile apps that leverage the power of crowdsourcing in addressing consumer complaints on different social media platforms.
3. Public Feedback Systems - Entrepreneurs can focus on building different kinds of public feedback systems that enable consumers to share their complaints, grievances, and feedback on products and services directly with businesses and the general public.
Industry Implications
1. Customer Service - The customer service industry can utilize grievance-handling apps and crowd-sourced complaint platforms to improve customer satisfaction and loyalty.
2. Social Media - Companies operating in the social media space can leverage public feedback systems to create new value and features for their users.
3. Mobile App Development - The growing trend towards mobile app development presents new opportunities for entrepreneurs to build innovative grievance-handling apps that leverage the power of smartphones to deliver new value to consumers.
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