Thoughtly Enhances Business Operations with Human-Like AI Agents
Laura McQuarrie — July 29, 2024 — Tech
References: thought.ly & elevenlabs.io
The AI sales and support agents in Thoughtly's AI call centers use appointment scheduling, lead qualification and call routing with voices by ElevenLabs to introduce the next generation of service.
Thoughtly began working on its AI agent workflow builder in the summer of 2023 and at the time, no low-latency, “turbo” voice models existed. ElevenLabs later released its turbo model, making it possible for real-time phone calls to happen through the Thoughtly platform. Now, hyperrealistic, human-like AI agents can make inbound and outbound calls for businesses around the world.
Although some AI voices sound robotic, the ones provided by ElevenLabs are exceptionally realistic, so much so that some customers believe they're human employees.
Thoughtly began working on its AI agent workflow builder in the summer of 2023 and at the time, no low-latency, “turbo” voice models existed. ElevenLabs later released its turbo model, making it possible for real-time phone calls to happen through the Thoughtly platform. Now, hyperrealistic, human-like AI agents can make inbound and outbound calls for businesses around the world.
Although some AI voices sound robotic, the ones provided by ElevenLabs are exceptionally realistic, so much so that some customers believe they're human employees.
Trend Themes
1. Hyperrealistic AI Voices - Advancements in hyperrealistic AI voices are enabling AI agents to interact with customers in a manner that is nearly indistinguishable from human interaction.
2. Real-time AI Call Routing - The development of real-time AI call routing is revolutionizing customer support by ensuring immediate and efficient handling of inquiries.
3. AI Workflow Builders - AI workflow builders are streamlining business operations by integrating advanced scheduling and lead qualification processes into a single platform.
Industry Implications
1. Customer Support Services - Customer support services are being transformed by the introduction of AI agents capable of managing high volumes of customer inquiries with human-like efficiency.
2. Telecommunications - Telecommunications is witnessing a shift as AI-powered call centers enhance the way businesses handle calls, from inbound inquiries to outbound sales efforts.
3. Sales and Lead Management - Sales and lead management industries are benefiting from AI agents that can qualify leads and schedule appointments, significantly improving conversion rates and sales efficiency.
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