This App Lets Customers Book Appointments Online with Small Businesses
Alyson Wyers — March 5, 2015 — Marketing
References: mytime & springwise
In the latest innovation focused on offering customer service without the use of a call center, this platform enables you to book appointments online with small businesses. MyTime is for any small business who want to be able to take appointments online and bring in new customers. The talk-free booking solution recently launched a free Android app as well.
So far more than 2 million service providers exist in MyTime's database. Businesses from babysitters to dentists can create a profile page including their services, prices, operating hours and employees. The platform lets customers book appointments online, make payments in advance, write reviews and make recommendations to friends. The app also sends appointment reminders and sends rewards to those who make successful referrals.
Even if the company doesn't exist yet, customers can book an appointment and MyTime will inform the business.
So far more than 2 million service providers exist in MyTime's database. Businesses from babysitters to dentists can create a profile page including their services, prices, operating hours and employees. The platform lets customers book appointments online, make payments in advance, write reviews and make recommendations to friends. The app also sends appointment reminders and sends rewards to those who make successful referrals.
Even if the company doesn't exist yet, customers can book an appointment and MyTime will inform the business.
Trend Themes
1. Online Booking - Online booking platforms like MyTime are revolutionizing the way customers schedule appointments with small businesses.
2. Customer Service - The shift towards online booking platforms is providing a call center-free customer service experience for businesses.
3. Referral Programs - Incorporating referral programs into online booking platforms, like MyTime does, can incentivize customers to make successful referrals.
Industry Implications
1. Small Business - Online booking platforms like MyTime are specifically designed to cater to the needs of small businesses.
2. Service Industry - The service industry, including professions like babysitting and dentistry, can benefit from implementing online booking platforms like MyTime.
3. Mobile App Development - The development of mobile apps, such as the free Android app launched by MyTime, is a key industry to support the growth of online booking platforms.
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