Contactless lockers enhance the safety of shopping experiences
Trend - Lockers in the retail industry are being rolled out as businesses look for ways to keep both customers and employees safe amidst the ongoing pandemic. Everything from food pickup to in-store returns are now being exchanged via lockers to reduce instances of person-to-person contact.
Insight - Consumers around the world are being more careful with how they spend their time and money, and limiting their contact with others outside the home. However, certain responsibilities and needs require some contact with the outside world. Brands that show they prioritize safe customer interactions are more likely to get business from cautious consumers.
Insight - Consumers around the world are being more careful with how they spend their time and money, and limiting their contact with others outside the home. However, certain responsibilities and needs require some contact with the outside world. Brands that show they prioritize safe customer interactions are more likely to get business from cautious consumers.
Workshop Question - How is your brand prioritizing safety as it conducts its day-to-day business?
Trend Themes
1. Contactless Pickup - The pandemic has led to the development of contactless pickup methods in retail, creating more convenient, safe, and efficient experiences for consumers.
2. Smart Lockers - The rise of smart lockers in the retail industry is transforming the buy-online-pick-up-in-store business model, offering a safe, secure, and efficient alternative to traditional in-store pickups.
3. Safety-focused Apps - Apps that help monitor in-store traffic and follow CDC guidelines are becoming increasingly popular among retailers to ensure customer and employee safety amidst the ongoing pandemic.
Industry Implications
1. Retail - The retail industry is rapidly changing to address rising safety concerns among consumers.
2. Food Service - New safety protocols and design features are being implemented to support community health in the food service industry.
3. Technology - Technological advancements in smart lockers and safety-focused apps are disrupting traditional retail business models and improving customer experiences.
4 Featured, 30 Examples:
47,330 Total Clicks
Date Range:
Sep 20 — Oct 20
Trending:
Warm
Consumer Insight Topics:
