The Lowe's Pickup Lockers Are a Direct Response to COVID-19
Jana Pijak — September 22, 2020 — Business
References: stockhouse
The newly unveiled Lowe's Pickup Lockers are a direct response to the ongoing COVID-19 pandemic and consumer safety concerns. The contactless pickup lockers are designed to deliver same-day orders faster than before and are set to start rolling out across retail locations by Thanksgiving of this year and at all locations by March of 2021.
Though social distancing measures are loosening in certain regions, the fear of a second COVID-19 wave has lead many retailers -- especially those specializing in home renovation and gardening products -- to rethink the way they handle online orders.
"With more than 60 percent of online orders picked up in our stores, this gives our customers one more option and the added convenience and flexibility to control how and when they get that order," said Joe McFarland, Lowe's Executive VP of stores.
Though social distancing measures are loosening in certain regions, the fear of a second COVID-19 wave has lead many retailers -- especially those specializing in home renovation and gardening products -- to rethink the way they handle online orders.
"With more than 60 percent of online orders picked up in our stores, this gives our customers one more option and the added convenience and flexibility to control how and when they get that order," said Joe McFarland, Lowe's Executive VP of stores.
Trend Themes
1. Contactless Pickup - Opportunity for retailers to implement contactless pickup solutions to address consumer safety concerns.
2. Faster Same-day Delivery - Possibility for retailers to improve same-day order delivery through the use of pickup lockers.
3. Reimagining Online Order Handling - Retailers specializing in home renovation and gardening products can reevaluate their online order fulfillment strategies to adapt to changing consumer needs and expectations.
Industry Implications
1. Retail - Retail industry can take advantage of contactless pickup lockers to enhance customer satisfaction and safety.
2. Logistics - Opportunity for logistics companies to provide innovative solutions for same-day order delivery through the use of pickup lockers.
3. E-commerce - E-commerce platforms can incorporate contactless pickup lockers to provide customers with additional delivery options and flexibility.
5.6
Score
Popularity
Activity
Freshness
