Google Warns When to Anticipate Waiting in Line with a New Search Feature
Laura McQuarrie — July 29, 2015 — Tech
References: plus.google & designtaxi
When in a rush, there's nothing worse than getting stuck waiting in line. Knowing this is something that irks many consumers, Google created a new feature that pops up whenever a user searches for a store name using its search engine.
Typing the name of a favorite store or snack shop will reveal the peak times the store is visited by people each day of the week. With a simple graph to point out when the location is most frequented, users can better plan their visits accordingly to avoid getting stuck in a queue.
Now that there are dozens of apps to help consumers skip lines, as well as stores that are being strategically arranged to discourage queues from forming in the first place, it's apparent that consumers appreciate not having their time wasted waiting in line.
Typing the name of a favorite store or snack shop will reveal the peak times the store is visited by people each day of the week. With a simple graph to point out when the location is most frequented, users can better plan their visits accordingly to avoid getting stuck in a queue.
Now that there are dozens of apps to help consumers skip lines, as well as stores that are being strategically arranged to discourage queues from forming in the first place, it's apparent that consumers appreciate not having their time wasted waiting in line.
Trend Themes
1. Queue-avoiding Apps - The rise of apps that help consumers skip lines presents an opportunity for disruptive innovation in the mobile app industry.
2. Strategic Store Layouts - Stores that strategically arrange their layouts to discourage queues offer a disruptive innovation opportunity in the retail industry.
3. Real-time Crowd Management - Developing crowd management technologies that provide real-time data on peak times could disrupt the technology and data analytics industry.
Industry Implications
1. Mobile App Industry - The mobile app industry can leverage queue-avoiding apps to provide a convenient solution for consumers and differentiate from competitors.
2. Retail Industry - The retail industry can explore innovative store layouts to enhance the customer experience and improve efficiency in queue management.
3. Technology and Data Analytics Industry - Developing real-time crowd management technologies can revolutionize crowd control and offer valuable insights, creating disruption in the technology and data analytics industry.
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