Safe Queue Helps Stores Digitally Manage the Flow of Customers
Laura McQuarrie — May 7, 2020 — Business
References: enclayvegroup & fastcompany
Many businesses have implemented temporary systems to reduce in-store capacity and encourage social distancing, and as retailers plan to gradually reopen, they are looking for streamlined systems to support both safety and efficiency—and Safe Queue has emerged as a new app that gives people the ability to virtually reserve their spot in line.
As more stores open, there may not be enough safe spaces for people to line up outside of stores, especially on streets where shops are positioned one beside another. Safe Queue was created to help people reserve their spot in line digitally, so that they may stay in their car or elsewhere and avoid congregating at the store's physical entrance. The tool for managing the flow of customers relies on GPS technology and QR codes to confirm entry.
Image Credit: Safe Queue
As more stores open, there may not be enough safe spaces for people to line up outside of stores, especially on streets where shops are positioned one beside another. Safe Queue was created to help people reserve their spot in line digitally, so that they may stay in their car or elsewhere and avoid congregating at the store's physical entrance. The tool for managing the flow of customers relies on GPS technology and QR codes to confirm entry.
Image Credit: Safe Queue
Trend Themes
1. Digital Line Management - Opportunity for businesses to implement digital queue systems that allow customers to reserve their spot in line and maintain social distancing.
2. GPS Technology - The use of GPS technology in line management apps presents the opportunity to efficiently track and guide customer flow.
3. QR Code Integration - Integrating QR codes in line management apps provides a contactless entry solution and helps streamline the customer experience.
Industry Implications
1. Retail - Retailers can utilize digital queue systems to manage customer flow and ensure a safe and efficient shopping experience.
2. Hospitality - Restaurants and hotels can adopt line management apps to assist with social distancing measures and improve guest experiences.
3. Entertainment - Entertainment venues like theaters and amusement parks can implement digital line management to minimize crowds and enhance visitor safety.
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