Parcel Tailors Package Deliveries to Shoppers' Schedules
Laura McQuarrie — January 14, 2014 — Business
References: fromparcel & adverblog
Instead of working to the advantage of a delivery company’s schedules, Parcel is a service that slants package deliveries in favor of the person who ordered them. Chances are, if you’re an online shopper, you’ve probably encountered problems like missing package deliveries due to being out of the house or having one of your packages stolen because it was carelessly dropped off unsecured outside your door.
Parcel completely removes all of these complications with its simple three step process. Instead of checking out with your personal address, users can set up a unique Parcel address and check out using this address when shopping online. When Parcel receives the package, it will send the shopper a text message, asking for a one-hour delivery window and then it is brought to the consumer within the window of time that they specified. Deliveries are typically made after work hours between seven - 11 pm.
Currently, Parcel only makes deliveries to Manhattan, but there is a wait list on its site that users can sign up for to be notified of when Parcel expands where it delivers to.
Parcel completely removes all of these complications with its simple three step process. Instead of checking out with your personal address, users can set up a unique Parcel address and check out using this address when shopping online. When Parcel receives the package, it will send the shopper a text message, asking for a one-hour delivery window and then it is brought to the consumer within the window of time that they specified. Deliveries are typically made after work hours between seven - 11 pm.
Currently, Parcel only makes deliveries to Manhattan, but there is a wait list on its site that users can sign up for to be notified of when Parcel expands where it delivers to.
Trend Themes
1. Consumer-friendly Delivery Services - Parcel is a prime example of how companies are innovating to meet consumer needs and convenience.
2. Flexible Delivery Windows - Parcel's service shows how offering flexible delivery windows can enhance the customer experience and reduce frustration.
3. Alternative Delivery Addresses - With Parcel's unique address option, alternative delivery addresses are becoming more popular and may become a standard option in the future.
Industry Implications
1. E-commerce - Parcel's service highlights the need for e-commerce companies to prioritize the customer experience and provide convenient delivery options.
2. Logistics - The logistics industry can benefit from Parcel's innovative service by incorporating more customer-centric options that prioritize convenience and flexibility.
3. Delivery Services - Companies offering delivery services can learn from Parcel's approach and offer more options for alternative delivery addresses and flexible delivery windows to better serve customers' needs.
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