HelpJess Connects Consumers to Brick-and-Mortar Retail Staff
Laura McQuarrie — July 2, 2019 — Tech
References: helpjess & businesswire
HelpJess is now introducing itself to the world as a first-of-its-kind live shopping video experience. While there are many live shopping apps that help to connect consumers to one another, or to other retailers online, HelpJess converges the convenience of personal shopping with live video chat and the brick-and-mortar experience.
The experience promises "a paradigm-shifting model" for merchants, offering them a unique way to offer the best of both online and offline sales channels. With HelpJess' patented interactive video solution, consumers can virtually make face-to-face connections with in-store staff and make purchases with ease at no additional cost of using the service.
According to HelpJess inventor Simon La Barrie, "There’s a lot of chatter around struggling brick-and-mortar stores. We’ve got their backs by bridging a connection between in-store purchase and online reach and convenience.”
The experience promises "a paradigm-shifting model" for merchants, offering them a unique way to offer the best of both online and offline sales channels. With HelpJess' patented interactive video solution, consumers can virtually make face-to-face connections with in-store staff and make purchases with ease at no additional cost of using the service.
According to HelpJess inventor Simon La Barrie, "There’s a lot of chatter around struggling brick-and-mortar stores. We’ve got their backs by bridging a connection between in-store purchase and online reach and convenience.”
Trend Themes
1. Live Shopping Video - Disruptive innovation opportunity: Explore the integration of live shopping video experiences into e-commerce platforms to enhance the personal shopping experience.
2. Brick-and-mortar Integration - Disruptive innovation opportunity: Develop technologies that seamlessly connect consumers with in-store staff, bridging the gap between physical and digital retail experiences.
3. Interactive Video Solutions - Disruptive innovation opportunity: Create interactive video solutions that allow for face-to-face connections with in-store staff, revolutionizing customer service in retail.
Industry Implications
1. E-commerce - Disruptive innovation opportunity: Incorporate live shopping video experiences into e-commerce platforms to differentiate from competitors and provide a more engaging shopping experience.
2. Retail - Disruptive innovation opportunity: Embrace brick-and-mortar integration technologies to enhance the in-store experience and drive foot traffic to physical stores.
3. Customer Service - Disruptive innovation opportunity: Develop interactive video solutions for customer service departments to improve communication and enhance the customer experience.
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