IPsoft's Amelia AI Program is Being Used by the Enfield Council in London
Laura McQuarrie — June 19, 2016 — Tech
References: ipsoft & digitaltrends
The UK’s Enfield council in London is now making use of an AI program from IPsoft in order to answer questions that come in from local residents on its website.
This AI program called 'Amelia' has the capacity to understand context, apply logic, learn and use smart problem solving when answering questions. With advanced speech recognition technology, Amelia also has the ability to sense the emotions of who she is speaking with. In comparison to employing a human to carry out the same tasks, Amelia is reported to be 60% more cost-effective. By handling some of the more routine inquiries, this leaves human workers more time to devote themselves to issues that can't be handled by an AI.
Outside of this application, IPsoft's Amelia program is also being used as a customer service tool that can offer support using natural language.
This AI program called 'Amelia' has the capacity to understand context, apply logic, learn and use smart problem solving when answering questions. With advanced speech recognition technology, Amelia also has the ability to sense the emotions of who she is speaking with. In comparison to employing a human to carry out the same tasks, Amelia is reported to be 60% more cost-effective. By handling some of the more routine inquiries, this leaves human workers more time to devote themselves to issues that can't be handled by an AI.
Outside of this application, IPsoft's Amelia program is also being used as a customer service tool that can offer support using natural language.
Trend Themes
1. Advanced Speech Recognition Technology - Companies can develop innovative products and services using advanced speech recognition technology for improved customer engagement and cost savings.
2. AI Customer Service - The market for AI customer service solutions is growing, providing opportunities for companies to develop and market their own AI-powered customer service tools.
3. AI Municipal Services - Municipalities can leverage AI technology to improve their services and enhance their residents' experience, generating opportunities in the smart city industry.
Industry Implications
1. Customer Service - The customer service industry can leverage AI programs like Amelia to enhance customer support and efficiency, while also reducing costs.
2. Smart City - The smart city industry can incorporate AI technology to modernize municipal services and improve efficiency and resident satisfaction.
3. Artificial Intelligence - The AI industry can find innovative applications for advanced speech recognition technology and AI municipal services developed by companies like IPsoft.
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