AI-powered Loyalty Platform Antavo Turned a Model Employee Into Timi AI
Laura McQuarrie — October 17, 2024 — Tech
References: antavo & businesswire
During its 2024 Keynote, AI-powered loyalty platform Antavo launched Timi AI, a first-of-its-kind AI agent based on the company's senior business analyst, Timi Garai. Launching as part of Antavo's Loyalty Planner, Timi AI equips clients with their own loyalty assistant in over 80 languages, built on Garai's decades of loyalty expertise and experience.
With Timi AI, Antavo's clients are supported through every stage of loyalty program development via real-time on-demand video chats with the avatar. "Our creation of an AI agent based on a colleague is a world-first for the loyalty industry and a secret weapon for programme developers, as they no longer have to wait years to make changes," said co-founder and CEO Attila Kecsmar.
With Timi AI, Antavo's clients are supported through every stage of loyalty program development via real-time on-demand video chats with the avatar. "Our creation of an AI agent based on a colleague is a world-first for the loyalty industry and a secret weapon for programme developers, as they no longer have to wait years to make changes," said co-founder and CEO Attila Kecsmar.
Trend Themes
1. AI-loyalty Assistants - The development of AI-powered loyalty assistants provides instantaneous expert-level support in over 80 languages.
2. Avatar-based Customer Interaction - Utilizing avatars based on real employees for customer interaction offers an innovative and personalized customer support experience.
3. Real-time Program Development - Real-time on-demand video chats with AI avatars streamline loyalty program development processes dramatically.
Industry Implications
1. Customer Loyalty Platforms - AI-powered loyalty assistants enhance engagement and efficiency in customer loyalty platforms.
2. AI Customer Support - Leveraging AI for real-time support transforms traditional customer service into a more dynamic and immediate experience.
3. Language Translation Services - Incorporating multilingual capabilities into AI-modulated services expands reach and accessibility globally.
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