ElevenLabs and EliseAI's AI Voice Agents Increase Access to Care
Laura McQuarrie — August 24, 2024 — Tech
References: elevenlabs.io
Navigating complex phone trees while trying to access healthcare can be incredibly frustrating, often intensifying the stress on patients who are already in need of support and care—leading ElevenLabs and EliseAI to deploy AI voice agents.
One of the biggest areas of concern for EliseAI was natural-sounding voices, and ElevenLabs proved to be the perfect partner. As ElevenLabs shared in a blog post, "The end result is a system so natural that only 15% of callers realize they're interacting with an AI agent. And of those who do realize, 95% continue through with the call, satisfied that they are able to get 24/7 immediate access to support."
EliseAI makes healthcare more accessible to non-English speakers since EliseAI has agents in a wide range of languages, and plans to include more.
One of the biggest areas of concern for EliseAI was natural-sounding voices, and ElevenLabs proved to be the perfect partner. As ElevenLabs shared in a blog post, "The end result is a system so natural that only 15% of callers realize they're interacting with an AI agent. And of those who do realize, 95% continue through with the call, satisfied that they are able to get 24/7 immediate access to support."
EliseAI makes healthcare more accessible to non-English speakers since EliseAI has agents in a wide range of languages, and plans to include more.
Trend Themes
1. Natural-sounding AI Voices - AI voice agents now have the capability to sound so lifelike that a vast majority of users engage seamlessly, believing they're interacting with a human.
2. 24/7 AI-powered Support - Around-the-clock AI voice agents revolutionize customer service by providing immediate and continuous access to support without the need for human intervention.
3. Multilingual AI Agents - AI systems offering support in various languages significantly enhance accessibility for non-English speakers, broadening the reach of healthcare services.
Industry Implications
1. Healthcare - Implementing AI voice agents can reduce patient stress and improve accessibility, particularly during complex healthcare navigation.
2. Customer Service - The adoption of AI-driven voice support in customer service organizations is transforming the way companies interact with their customers by ensuring 24/7 availability.
3. Artificial Intelligence - Advancements in natural language processing are driving innovations in AI, enabling more human-like interactions and expanding AI's usability.
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