TD Bank is Adding AI Features from Kasisto to Its Mobile Banking App
Laura McQuarrie — October 10, 2017 — Tech
References: kasisto & prnewswire
TD Bank will soon be integrating features from Kasisto's KAI Banking conversational AI platform into its mobile app, making it possible for customers to receive a greater level of support as well as personalized insights.
With its app enriched with artificial intelligence, TD Bank will enable authenticated customers to enjoy a more seamless banking experience that promises to be "as natural as texting with a friend." Through a chat interface, TD Bank customers will have the opportunity to check their accounts, review recent transactions and get answers to specific questions on their own spending habits and history. With the AI-powered chat interface, customers will be able to inquire about everything from last week's transactions to how much money they ended up spending on coffee over the course of one month.
With its app enriched with artificial intelligence, TD Bank will enable authenticated customers to enjoy a more seamless banking experience that promises to be "as natural as texting with a friend." Through a chat interface, TD Bank customers will have the opportunity to check their accounts, review recent transactions and get answers to specific questions on their own spending habits and history. With the AI-powered chat interface, customers will be able to inquire about everything from last week's transactions to how much money they ended up spending on coffee over the course of one month.
Trend Themes
1. Conversational AI Banking - The integration of Kasisto's KAI Banking conversational AI platform into TD Bank's mobile app gives customers a more natural and personalized banking experience through the use of chat interfaces and AI-powered answers to their financial queries.
2. Personalized Insights - Integrating Kasisto's KAI Banking conversational AI platform into TD Bank's mobile app makes it possible to offer personalized insights and recommendations to customers based on their unique spending habits.
3. Seamless Banking - Through the integration of Kasisto's KAI Banking conversational AI platform into TD Bank's mobile app, customers can enjoy a seamless banking experience that allows them to no longer need to deal with traditional banking obstacles such as long wait times or waiting for a customer service representative to help.
Industry Implications
1. Banking and Finance - The banking and finance industry can implement conversational AI banking to reinforce customer loyalty, improve operational efficiency, automate customer service, and reduce costs for both consumer and enterprise banking.
2. Mobile App Development - Mobile app development could integrate conversations AI banking features to bring a more natural language interface while improving customer experience through higher response times and more personalized customer recommendations.
3. Artificial Intelligence - With the integration of Kasisto's KAI Banking conversational AI platform into TD Bank's mobile app, the technology of artificial intelligence presents innovative options for improving customer communications and interaction that can be replicated across industries beyond Banking.
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