HP's xRServices Introduces Next-Gen Printer Repair & Support
Laura McQuarrie — November 15, 2021 — Tech
References: press.hp & designtaxi
Sometimes, the best way to solve a troublesome hardware problem is to have an expert see what is exactly in front of you, and that means taking a device in for in-person tech support services. HP is now introducing the next generation of tech support with its xRServices tool, which provides mixed reality repair and support services.
Based around the Microsoft HoloLens 2 headset, the easily accessible tool will be targeted at HP's industrial printers, which are not only more sizeable than home printers, but also more complex. Companies with a headset and access to xRServices will be able to connect with an HP engineer to get real-time guidance on repairs, which can be performed on the spot. Using the HoloLens 2’s video camera, those in proximity to the printer will give technicians a clear view of potential problems before them.
Based around the Microsoft HoloLens 2 headset, the easily accessible tool will be targeted at HP's industrial printers, which are not only more sizeable than home printers, but also more complex. Companies with a headset and access to xRServices will be able to connect with an HP engineer to get real-time guidance on repairs, which can be performed on the spot. Using the HoloLens 2’s video camera, those in proximity to the printer will give technicians a clear view of potential problems before them.
Trend Themes
1. Mixed-reality Tech Support - HP's xRServices tool provides mixed reality repair and support services.
2. In-person Tech Support Services - The next-generation xRServices tool provides in-person tech support services.
3. Real-time Guided Repairs - xRServices tool provides real-time guidance on repairs.
Industry Implications
1. Printing Industry - HP's xRServices tool is targeted at HP's industrial printers.
2. Tech Support Industry - HP's xRServices tool will disrupt the traditional tech support industry with its mixed reality capabilities.
3. Augmented Reality Industry - xRServices tool utilizes the Microsoft HoloLens 2 headset and will drive innovation in the augmented reality industry.
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