Lowe's for Pros JobSIGHT Offers Virtually Assisted Home Maintenance
Niko Pajkovic — August 23, 2021 — Tech
References: lowes & remodeling.hw.net
The 'Lowe's for Pros JobSIGHT' is an augmented reality video chat service provided by home improvement company Lowe's. The innovative tool was designed to help homeowners with various repair and maintenance inquiries by having certified pros conduct virtual home visits.
The new tool is powered by Streem and combines AR, video, and computer vision technology, allowing pro contractors to guide homeowners through their projects without ever having to physically step foot in their homes. The development comes as a result of Lowe's previously announced $25 million commitment to supporting small businesses impacted by COVID-19 and its corresponding lockdown laws.
During appointments, pros can use on-screen laser pointers and an AR 'Quick Draw" tool to quickly assist customers in real-time, mimicking a physical consultation. In addition, customers will receive a summary of their evaluation, which will include a recorded video of the session, hi-res photos, and notes.
Image Credit: Streem
The new tool is powered by Streem and combines AR, video, and computer vision technology, allowing pro contractors to guide homeowners through their projects without ever having to physically step foot in their homes. The development comes as a result of Lowe's previously announced $25 million commitment to supporting small businesses impacted by COVID-19 and its corresponding lockdown laws.
During appointments, pros can use on-screen laser pointers and an AR 'Quick Draw" tool to quickly assist customers in real-time, mimicking a physical consultation. In addition, customers will receive a summary of their evaluation, which will include a recorded video of the session, hi-res photos, and notes.
Image Credit: Streem
Trend Themes
1. Ar-driven Home Repair Services - The implementation of AR technologies in home repair services offers a customer-first approach while enabling a more flexible and remote work environment for professionals.
2. Virtual Home Visits - Virtual home visits offer a cost-effective means for professionals to handle customer inquiries and service requests while enabling physical distancing measures in the home service industry.
3. Remote Assistance Services - Remote assistance services for home repairs and maintenance not only offer convenience and accessibility for customers, but also have the potential to create new business opportunities and revenue streams for professionals in the home service industry.
Industry Implications
1. Home Improvement/renovation - AR and virtual technologies have the potential to disrupt and enhance the way home improvement and renovation services are provided and accessed, offering value-added services that can further differentiate businesses in this industry.
2. Construction/contracting - AR and virtual technologies can streamline communication and collaboration for construction and contracting projects, enabling remote work environments and potentially resulting in cost and time savings.
3. Technical Support/remote Assistance - The implementation of AR and virtual technologies in technical support and remote assistance services has disruptive potential to enhance customer experience and reduce the need for on-site visits, leading to cost savings and increased efficiency.
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