These Self-Service Hotel Kiosks Replace Concierge Staff
Jana Pijak — March 8, 2016 — Tech
References: hetras & hospitalitynet.org
UK-based hospitality chain Village Hotels recently introduced its self-service hotel kiosks that are powered by cloud-based management system hetras. The new partnership means that Village Hotels visitors can conveniently check in to rooms without having to consult a traditional concierge.
The hotel chain's hetras management system is also connected to an accompanying app that can be accessed via visitors' mobile devices. This hotel's mobile check-in capabilities are reflective of a growing hospitality industry shift that sees the rise of self-service hotels and robotic employees that are slowly replacing traditional maids, delivery personnel and front desk staff.
Though forward-thinking, these implementations are no longer conceptual and are slowly being rolled out in hotels across the globe. These self-service hotel kiosks by hetras make one's travel experience more personalized and convenient and put hotel visitors in control of booking, check-in and check-out service while ultimately saving them time in the long run.
The hotel chain's hetras management system is also connected to an accompanying app that can be accessed via visitors' mobile devices. This hotel's mobile check-in capabilities are reflective of a growing hospitality industry shift that sees the rise of self-service hotels and robotic employees that are slowly replacing traditional maids, delivery personnel and front desk staff.
Though forward-thinking, these implementations are no longer conceptual and are slowly being rolled out in hotels across the globe. These self-service hotel kiosks by hetras make one's travel experience more personalized and convenient and put hotel visitors in control of booking, check-in and check-out service while ultimately saving them time in the long run.
Trend Themes
1. Self-service Hotels - The rise of self-service hotels and kiosks is disrupting the traditional hotel industry model and provides an opportunity for companies to enhance the customer experience through faster and more personalized check-in and check-out service.
2. Robotic Employees - The use of robots in hospitality industry, including self-service hotel kiosks, presents a disruptive innovation opportunity for companies to reduce labor costs and enhance guest experience through faster service and personalized recommendations based on guest preferences.
3. Mobile Check-in - The integration of mobile devices into the hotel check-in process provides an opportunity for hotels to offer a seamless and personalized user experience by providing guests more control and flexibility over their stay.
Industry Implications
1. Hospitality - The hospitality industry can benefit from integrating self-service kiosks and other automation technologies, including mobile check-in and robotic employees, to enhance guest experience and reduce labor costs.
2. Technology - The rise of self-service hotel kiosks and mobile check-in technologies presents an opportunity for technology companies to provide innovative solutions for the hospitality industry and improve the overall customer experience.
3. Travel - The integration of self-service kiosks in the hotel industry is disrupting the traditional travel industry model, providing an opportunity for travel companies to enhance the traveller's experience by offering faster and more personalized check-in and check-out service.
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