Scalefusion Remote Cast Helps IT teams in Troubleshooting Remote Devices
Anupam Mishra — June 1, 2020 — Tech
References: scalefusion & blog.scalefusion
Organizations across the world have seamlessly used technology in their operations. The enterprises across all industries- from manufacturing to retail make use of mobile devices for frontline worker enablement as well as customer engagement. With the era of remote working, the use of mobile devices for work- from tablets to laptops is more prevalent than ever. This makes the device maintenance task for IT teams more crucial and ensuring the devices are up and running at all times is critical for business continuity.
Scalefusion solves this unique problem by offering Remote Cast- where IT administrators can resolve device issues on Android and iOS devices that are operating remotely. With Remote Cast, IT can mirror the device screens on their computers and have a closer look at the device issue. The IT can then provide step-by-step instructions to the end-user to resolve the issue with the in-built VoIP calling feature. This helps in saving the time and resources in fetching the device to a service center and also shortens the divide downtime.
Further, if the device issue is complex, the IT can sync files, push new files, take screenshots, or record the screen and create context-aware support tickets on the integrated ITSM tool. This saves manual IT hours in navigating between multiple screens and tools and helps in quick resolution of device issues in minutes.
Scalefusion solves this unique problem by offering Remote Cast- where IT administrators can resolve device issues on Android and iOS devices that are operating remotely. With Remote Cast, IT can mirror the device screens on their computers and have a closer look at the device issue. The IT can then provide step-by-step instructions to the end-user to resolve the issue with the in-built VoIP calling feature. This helps in saving the time and resources in fetching the device to a service center and also shortens the divide downtime.
Further, if the device issue is complex, the IT can sync files, push new files, take screenshots, or record the screen and create context-aware support tickets on the integrated ITSM tool. This saves manual IT hours in navigating between multiple screens and tools and helps in quick resolution of device issues in minutes.
Trend Themes
1. Remote IT Troubleshooting - The trend towards remote IT troubleshooting is increasing, presenting opportunities for companies to offer services and solutions that make remote device maintenance and management more efficient.
2. Mobile Device Management - As the use of mobile devices in the workplace continues to grow, there is an increasing need for effective mobile device management solutions that can provide remote IT support and troubleshooting.
3. Context-aware Support - The use of context-aware support, such as syncing files, taking screenshots, and recording screens, can streamline the IT support process and provide quicker resolution of device issues.
Industry Implications
1. IT Services - The IT services industry can capitalize on the trend toward remote IT troubleshooting by developing and offering new remote support and device management solutions to meet the needs of businesses.
2. Mobile Device Manufacturing - As the use of mobile devices in the workplace continues to grow, device manufacturers have an opportunity to develop and market devices with built-in features that make remote device management and troubleshooting easier and more efficient.
3. Customer Service - Companies that provide customer service can improve their support process by using context-aware support tools that provide remote IT troubleshooting and support, reducing downtime and improving customer satisfaction.
1.2
Score
Popularity
Activity
Freshness
