'Robot' Employs a Fleet of Robotic Waiters
Ellen Smith — June 7, 2018 — Lifestyle
References: timesofindia.indiatimes
Technology has been seamlessly integrated into the restaurant industry in numerous ways but a restaurant in India, formally known as 'Momo' is taking this one step further through employing a fleet of robot waiters.
Diners can order their meal from tablets placed at every table. Once the order is prepared, a robot equipped with a tray will deliver the food to the table, while also removing dirty dishes. According to the restaurant's guests, the service is surprisingly smooth. Technology is commonly integrated into fast food restaurants to heighten efficiency, but it's unusual for a restaurant to balance a gourmet experience with a robotic customer service representative.
This fleet of robot waiters speaks to the rise of service bots that are preforming tasks in numerous fields like healthcare, business, customer service and food.
Image Credit: JkNarendran via Twitter, Arun Sankar
Diners can order their meal from tablets placed at every table. Once the order is prepared, a robot equipped with a tray will deliver the food to the table, while also removing dirty dishes. According to the restaurant's guests, the service is surprisingly smooth. Technology is commonly integrated into fast food restaurants to heighten efficiency, but it's unusual for a restaurant to balance a gourmet experience with a robotic customer service representative.
This fleet of robot waiters speaks to the rise of service bots that are preforming tasks in numerous fields like healthcare, business, customer service and food.
Image Credit: JkNarendran via Twitter, Arun Sankar
Trend Themes
1. Robotic Waitstaff - The trend of using robotic waitstaff in the restaurant industry creates opportunities in the robotics and hospitality industries to develop and market robots designed for customer service.
2. Tablet Ordering Systems - The rise of ordering via tablets in restaurants creates opportunities for the technology industry to create and market user-friendly ordering systems, which can also support customization and efficient order processing.
3. Service Bots in Gourmet Hospitality - The integration of service bots in gourmet restaurants challenges the hospitality industry to deliver high-quality customer experience with the help of innovative technologies.
Industry Implications
1. Robotics Industry - Robotic waitstaff in upscale restaurants presents an opportunity for the robotics industry to develop and market service bots for various customer service activities.
2. Food Industry - The integration of technology in restaurants stimulates the food industry to explore digital solutions for enhancing customer experience, including efficient ordering and payment systems.
3. Hospitality Industry - Gourmet restaurants are being challenged to maintain high-quality, personalized customer service while integrating innovative technologies, offering opportunities for the hospitality industry to develop and incorporate unique service solutions.
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