'ozz' is a Self-Learning AI That Enhances Chatbot Communication
Michael Hemsworth — May 19, 2017 — Tech
Chatbots are notorious for being somewhat rigid in the way that they communicate with users, so 'ozz' is a self-learning AI solution that aims to enable them to learn from conversation for more organic chats.
Many brands that maintain an online presence will utilize chatbots in order to ensure that consumers around the world who might have questions can get them answered immediately even if the team behind the company isn't around. However, the conversation that these chatbots offer is usually quite simple and is easily confused, which results in the user not getting the information they need or having to rephrase their question over and over. The 'ozz' self-learning AI solution aims to utilize the very language your visitors are using in order to ensure they find the information they're looking for.
Many brands that maintain an online presence will utilize chatbots in order to ensure that consumers around the world who might have questions can get them answered immediately even if the team behind the company isn't around. However, the conversation that these chatbots offer is usually quite simple and is easily confused, which results in the user not getting the information they need or having to rephrase their question over and over. The 'ozz' self-learning AI solution aims to utilize the very language your visitors are using in order to ensure they find the information they're looking for.
Trend Themes
1. Self-learning AI Chatbots - The use of self-learning AI chatbots, such as 'ozz', can enhance the accuracy and efficiency of conversations with users and provide more organic chats.
2. Natural Language Processing - The integration of natural language processing into chatbot technology can improve the ability to recognize and respond to user inquiries.
3. Personalized Chatbot Experiences - The development of chatbots that can personalize conversations based on user preferences and habits can lead to more satisfied and engaged customers.
Industry Implications
1. Customer Service - The customer service industry can benefit from the use of self-learning AI chatbots to provide better support and improve user engagement.
2. E-commerce - The e-commerce industry can utilize personalized chatbot experiences to improve the shopping experience and increase sales.
3. Healthcare - The healthcare industry can utilize natural language processing in chatbots to improve patient communication and streamline workflows for medical professionals.
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