E-Commerce Conversational AI Startup Zowie Offers Smart Assistance
Jana Pijak — February 6, 2023 — Business
References: getzowie & voicebot.ai
Zowie is a conversational AI startup that creates "specialized chatbots combining customer support and sales functions for consumer brands looking to improve customer relationships and up possible revenue."
Powered by Zowie X1 A1, the e-commerce chatbot goes beyond answering customer inquiries with generic redirect links. It does so by not only recognizing words but also by analyzing the possible meaning and intention behind them.
Whether it is suggesting alternative product options during a return or streamlining order adjustment, tracking, or delivery inquiries, Zowie stands apart from competing services by splitting up user cases through automated vs. human customer service funnels.
While 70% of its cases are resolved through automated answers -- relying on past data, archived conversations and FAQs -- cases that require human intervention are vetted closely and prioritized in order to ensure the best experience for customers online.
Powered by Zowie X1 A1, the e-commerce chatbot goes beyond answering customer inquiries with generic redirect links. It does so by not only recognizing words but also by analyzing the possible meaning and intention behind them.
Whether it is suggesting alternative product options during a return or streamlining order adjustment, tracking, or delivery inquiries, Zowie stands apart from competing services by splitting up user cases through automated vs. human customer service funnels.
While 70% of its cases are resolved through automated answers -- relying on past data, archived conversations and FAQs -- cases that require human intervention are vetted closely and prioritized in order to ensure the best experience for customers online.
Trend Themes
1. Intuitive E-commerce Chatbots - Zowie's conversational AI offers a disruptive opportunity for e-commerce retailers to streamline customer support and sales functions through personalized and automated chatbots.
2. Smart Customer Relationship Management - Creating specialized chatbots that analyze customer inquiries and prioritize human intervention can lead to optimized CRM and increased customer satisfaction.
3. Data-driven Automation - By relying on past data, conversations, and FAQs, Zowie's chatbots can provide quick and accurate automated answers, reducing human workload and increasing efficiency in customer support and sales.
Industry Implications
1. E-commerce - Zowie's e-commerce chatbot is best suited for online retail businesses looking to improve customer relationships and increase revenue.
2. Customer Service - Zowie's specialized chatbots can revolutionize the way customer service is managed and delivered by combining automated and human interaction.
3. Artificial Intelligence - Zowie's innovative use of AI technology offers a disruptive opportunity for the development of smarter and more personalized chatbots for various industries.
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