Emirates NBD's Digital Kiosk Provides Service Beyond Regular Bank Hours
Laura McQuarrie — May 30, 2018 — Tech
References: emiratesnbd & prnewswire
Emirates NBD, one of the largest banking groups in the Middle East, partnered with Diebold Nixdorf and is now offering interactive digital kiosks that function as "mini-branches" and serve customers beyond regular banking hours.
While people know they can rely on ATM machines for a limited number of banking services, these interactive terminals give consumers the chance to sign up for new products and access a greater range of services at any time or day.
The self-service banking experience is led by a video banker, who provides guidance along with the on-screen instructions. With these new digital kiosks, cusomers may open accounts, get a personalized debit card, make cash deposits and withdrawals, as well as apply for a personal loan without having to visit a physical bank counter.
While people know they can rely on ATM machines for a limited number of banking services, these interactive terminals give consumers the chance to sign up for new products and access a greater range of services at any time or day.
The self-service banking experience is led by a video banker, who provides guidance along with the on-screen instructions. With these new digital kiosks, cusomers may open accounts, get a personalized debit card, make cash deposits and withdrawals, as well as apply for a personal loan without having to visit a physical bank counter.
Trend Themes
1. Interactive Banking Kiosks - The trend of interactive banking kiosks represents an opportunity for financial institutions to provide customers greater convenience and access to services beyond normal business hours.
2. Video Banking - The trend of video banking allows banks to provide personalized assistance to customers via digital platforms, representing new ways to create an efficient customer experience.
3. Self-service Banking - The trend of self-service banking is disrupting traditional banking models by giving customers greater control over their finances and more flexibility in accessing banking services.
Industry Implications
1. Financial Services - The financial services industry can leverage interactive digital kiosks and video banking technology to offer customers more efficient and convenient access to banking products and services.
2. Technology - The technology industry has the opportunity to develop and provide the platforms and software necessary to support interactive banking kiosks and video banking services to meet the growing demand for digital banking solutions.
3. Retail - Retail industry players like Diebold Nixdorf can create innovative self-service kiosks that enable customers to interact with businesses and access services, expanding their market share in the digital banking industry.
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