Morph.ai Uses Chat Bots to Streamline Commercial Transactions
Rahul Kalvapalle — June 10, 2016 — Tech
The concept of conversational commerce is increasingly being bandied about in offices and boardrooms around the world, which is exactly why a group of Indian entrepreneurs launched an innovative startup that intends to offer a specialized platform that businesses can use to leverage new-world commerce.
Dubbed Morph.ai, the platform makes it easier than ever for brands and companies to promote their products, services and messages on social media platforms. The platform makes liberal use of secure and efficient bot chat platforms to make it possible for users to do everything from buying movie tickets to booking taxis via a chat platform. In the event that the chat machine cannot decipher what a person is saying, their case is transferred to a human agent.
Ultimately, Morph.ai deftly takes advantage of artificial intelligence to enable brands and consumers to reach their objectives.
Dubbed Morph.ai, the platform makes it easier than ever for brands and companies to promote their products, services and messages on social media platforms. The platform makes liberal use of secure and efficient bot chat platforms to make it possible for users to do everything from buying movie tickets to booking taxis via a chat platform. In the event that the chat machine cannot decipher what a person is saying, their case is transferred to a human agent.
Ultimately, Morph.ai deftly takes advantage of artificial intelligence to enable brands and consumers to reach their objectives.
Trend Themes
1. Conversational Commerce - Companies can leverage chat bots and AI to streamline commercial transactions and improve customer experience.
2. Social Media Marketing - Businesses can promote their products, services, and messages more effectively on social media platforms using chat bots and AI.
3. Artificial Intelligence - AI-powered chat bots can be used to automate customer service interactions and create new opportunities for businesses.
Industry Implications
1. E-commerce - Chat bots and AI can be used to enhance customer experience, increase sales, and drive growth for online retailers.
2. Travel and Hospitality - Chat bots and AI can be used to simplify the booking process, provide personalized recommendations, and enhance customer satisfaction in the travel and hospitality industry.
3. Retail - Retailers can use chat bots and AI to provide personalized recommendations, offer real-time customer service, and enable seamless transactions both online and in-store.
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