Kallfly's Call Center Service Platform Can Be Operated from Home
Laura McQuarrie — July 23, 2014 — Business
References: market.kallfly & techinasia
Thanks to the Internet, there are now tons of jobs that you can do from absolutely anywhere in the world—and Kallfly is a startup that's attempting to change the traditional call center service. Although a lot of businesses choose to outsource customer service or technical support overseas, the Kallfly platform updates this model, proving that there's really no need for dedicated call center buildings anymore when there's so much technology that can be used to contact another person.
Kallfly helps anyone set up a call center in their own home, provided that they have some basics like a computer, access to the Internet and a headset. With this services, agents can work independently through Kallfly for all sorts of business owners.
Kallfly helps anyone set up a call center in their own home, provided that they have some basics like a computer, access to the Internet and a headset. With this services, agents can work independently through Kallfly for all sorts of business owners.
Trend Themes
1. Remote Call Centers - The rise of at-home call center platforms like Kallfly is disrupting the traditional model by allowing individuals to set up call centers in their own homes, eliminating the need for dedicated call center buildings.
2. Work-from-home Jobs - The increasing availability of remote call center platforms is contributing to the growing trend of work-from-home jobs, providing flexible employment opportunities for individuals with basic technology equipment.
3. Virtual Customer Service - The Kallfly platform and similar services are transforming the customer service industry by enabling virtual customer service agents to work independently from their own homes, offering convenience and cost savings for businesses.
Industry Implications
1. Call Center Services - The call center services industry has the potential to be disrupted by at-home call center platforms as they offer an alternative solution that eliminates the need for physical call center buildings.
2. Technology - The technology industry can benefit from the rise of at-home call center platforms as additional software and tools are developed to support remote call center operations.
3. Customer Service - The customer service industry can benefit from the disruptive innovation opportunities of at-home call center platforms as it allows for more flexibility in hiring and managing call center agents.
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