DeepBrain AI is a company that uses life-like virtual avatars with conversational AI to provide customer service in a variety of scenarios. The AI Kiosk, introduced by DeepBrain AI at NRF 2022, uses these avatars to interact with customers in real time, providing information and assistance through e-commerce portals or extended reality displays in unmanned retail stores.
The avatars can also give customers information on discounts, newly-stocked items, and the backstory behind the AI Kiosk platform. According to DeepBrain AI CEO Eric Jang, the company believes that AI and other innovations will have a significant impact on the commerce industry after the pandemic ends, affecting fields such as retail, e-commerce, and live commerce. DeepBrain AI previously unveiled its zero-touch kiosks for use in 7-Eleven convenience stores at the AI Summit in November.
On-Site Avatar Workers
DeepBrain AI Offers Lifelike Avatars for Remote Workers to Operate On-Site
Trend Themes
1. Avatar Customer Service - Innovative use of AI-controlled avatars in customer service for unmanned retail stores has the potential to replace human workers in certain industries.
2. Remote Workers - The use of virtual avatars for customer service enables remote workers to operate in on-site scenarios, offering potential opportunities for companies to save on labor costs.
3. AI Kiosks - The combination of life-like virtual avatars and conversational AI creates a novel approach to improving customer experience through interactive AI kiosks that can be customized in various settings.
Industry Implications
1. Retail - AI-controlled virtual avatars can be used in unmanned retail stores to provide customer service and improve the shopping experience by offering personalized recommendations and assistance.
2. E-commerce - AI-powered virtual avatars can interact with customers in real time, answering questions and offering recommendations, which can improve the online shopping experience and increase sales.
3. Live Commerce - Life-like virtual avatars can enhance the live commerce experience by providing real-time assistance and personalized recommendations to customers, promoting engagement and loyalty.