WaitTime Uses AI to Help Stadium-Goers Get Concessions Smartly
Laura McQuarrie — October 11, 2016 — Business
References: thewaittimes & digitaltrends
The NBA's Indiana Pacers recently announced a partnership with WaitTime, which will introduce smart technology that provides real-time information on traffic at entertainment and sports venues.
10 times a second, WaitTime photographs the lines at concession stands at an arena, so that its artificially intelligent system is able to put together information on wait times, and order completion times. The smart system also details where the queue lines will be the shortest, as well as which food orders can be prepared in the shortest amount of time.
This high-tech system is set to vastly improve the experience for fans at an NBA game, especially those who want to have the fullest experience possible by enjoying snacks, avoiding lines and seeing the most of the game they can.
10 times a second, WaitTime photographs the lines at concession stands at an arena, so that its artificially intelligent system is able to put together information on wait times, and order completion times. The smart system also details where the queue lines will be the shortest, as well as which food orders can be prepared in the shortest amount of time.
This high-tech system is set to vastly improve the experience for fans at an NBA game, especially those who want to have the fullest experience possible by enjoying snacks, avoiding lines and seeing the most of the game they can.
Trend Themes
1. Real-time Queue Analytics - Opportunity for businesses to utilize AI and real-time data to optimize customer experiences by reducing wait times and improving service efficiency.
2. Predictive Queue Management - Potential for businesses to leverage AI technology to anticipate crowd sizes, predict wait times, and allocate resources accordingly for improved customer satisfaction.
3. Smart Venue Optimization - Emerging trend of using AI-powered systems to enhance the overall fan experience at sports and entertainment venues through real-time analytics and intelligent queue management.
Industry Implications
1. Sports and Entertainment - Opportunity for stadiums, arenas, and event organizers to adopt queue-avoiding systems to optimize customer experiences and increase revenue through improved concessions efficiency.
2. Hospitality and Tourism - Disruptive innovation opportunity for hotels, theme parks, and popular tourist destinations to implement AI-based queue management systems for enhancing guest experiences and satisfaction.
3. Retail and Fast Food - Potential for retailers and fast-food chains to leverage real-time queue analytics to optimize customer flow, reduce wait times, and improve service efficiency, resulting in increased customer loyalty.
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