Penny is a GenAI Assistant That Enhances Priceline's Trip Intelligence Suite
Laura McQuarrie — February 21, 2024 — Tech
References: press.priceline
Priceline newly upgraded its Trip Intelligence suite with generative AI-powered features to reduce the time and money it takes to make a booking.
According to Priceline’s latest proprietary travel study, conducted by The Harris Poll, travelers are spending more time planning trips, and a growing number are ready to embrace new technologies like AI to speed up and streamline the booking process from start to finish. As such, Priceline upgraded its AI-powered Trip Intelligence suite to include more than 30 new features, including Penny, a GenAI-powered travel assistant. Penny greets travelers on the Priceline home page, and can help with every step of the process from planning to booking, and even making modifications post-booking.
Other new features from Priceline include GenAI Itineraries, Price Watch, Skip the Counter and Online Rental Car Check-In.
According to Priceline’s latest proprietary travel study, conducted by The Harris Poll, travelers are spending more time planning trips, and a growing number are ready to embrace new technologies like AI to speed up and streamline the booking process from start to finish. As such, Priceline upgraded its AI-powered Trip Intelligence suite to include more than 30 new features, including Penny, a GenAI-powered travel assistant. Penny greets travelers on the Priceline home page, and can help with every step of the process from planning to booking, and even making modifications post-booking.
Other new features from Priceline include GenAI Itineraries, Price Watch, Skip the Counter and Online Rental Car Check-In.
Trend Themes
1. Generative AI-powered Travel Assistance - Incorporating generative AI technology into travel planning enhances convenience and efficiency for users.
2. Streamlined Booking Processes - Efforts to reduce booking time and costs through technological advancements are on the rise in the travel industry.
3. AI-enhanced Trip Intelligence Suites - AI-powered features are being increasingly integrated into travel platforms to enhance the overall user experience.
Industry Implications
1. Travel and Tourism - The travel and tourism sector is leveraging AI advancements to reshape the way trips are planned and booked.
2. Artificial Intelligence Technology - The artificial intelligence industry is witnessing growth opportunities in providing innovative solutions for travel planning and management.
3. Online Booking Platforms - Companies offering online booking services are exploring AI technologies to revolutionize their platforms and stay competitive in the market.
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