KFC and Alibaba are Introducing Next-Gen Self-Ordering Kiosks
Laura McQuarrie — November 14, 2018 — Tech
References: yumchina & prnewswire
Self-ordering kiosks are now fairly commonplace at various quick-service restaurants but KFC is now introducing the future of food-ordering digital kiosks. At Alibaba Cloud's 2018 Computing Conference in Hangzhou, KFC and Alibaba launched an AI-powered self-ordering digital kiosk that gives consumers a new and highly efficient way to navigate and order from KFC's menu. These new kiosks are set to reduce wait times and improve operational efficiency.
KFC has been experimenting with a number of high-tech ordering solutions, including a Smile to Pay facial recognition payment system, which has now been implemented in hundreds of restaurants. Another new innovation is KFC's first fully automated dessert station in Suzhou, which has consumers scan a QR code and select an ice cream flavor to be served to them in a cone by a robotic arm.
KFC has been experimenting with a number of high-tech ordering solutions, including a Smile to Pay facial recognition payment system, which has now been implemented in hundreds of restaurants. Another new innovation is KFC's first fully automated dessert station in Suzhou, which has consumers scan a QR code and select an ice cream flavor to be served to them in a cone by a robotic arm.
Trend Themes
1. AI-powered Self-ordering Kiosks - Restaurants can improve operational efficiency and reduce wait times with next-generation self-ordering kiosks, powered by AI technology.
2. Facial Recognition Payment System - Facial recognition technology can be integrated into ordering systems for secure and seamless payment experiences at restaurants.
3. Automated Food Ordering Technologies - Restaurants can invest in automation in food ordering, such as QR-code scanning and robotic arms, for increased efficiency and unique customer experiences.
Industry Implications
1. Fast Food Industry - Fast food businesses can benefit from investing in AI-powered self-ordering kiosks to streamline processes and improve customer experiences.
2. Retail Technology Industry - The retail technology industry can develop and implement innovative solutions, such as facial recognition payment systems, to improve security and ease of use in retail environments.
3. Automation Industry - Automation companies can partner with restaurants to develop and implement unique automated food ordering technologies, such as QR-code scanning and robotic arms, to improve efficiency and customer experiences.
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