The Hilton Hotel Has Announced a Pilot Program with IBM Watson
Rebecca Byers — March 10, 2016 — World
References: fastcompany
A recently announced partnership between the Hilton hotel chain and IBM's Watson will see the roll out of a pilot program for a robot concierge. Named Connie (after the brand's founder, Conrad Hilton) the robot concierge uses the cognitive computing technology developed in IBM's Watson program.
Designed to work with human team members rather than replace them, Connie the robot concierge will be able to help Hilton guests discover nearby tourist attractions and restaurants, access amenities and explore hotel features. Connie is currently being tested at a Hilton hotel in McLean, Virginia.
The Hilton brand's partnership with IBM Watson follows an entirely robot-run hotel opened in Japan in 2015. As industries look for ways to deliver added value to consumers, many brands are opting for personalization delivered via big data.
Designed to work with human team members rather than replace them, Connie the robot concierge will be able to help Hilton guests discover nearby tourist attractions and restaurants, access amenities and explore hotel features. Connie is currently being tested at a Hilton hotel in McLean, Virginia.
The Hilton brand's partnership with IBM Watson follows an entirely robot-run hotel opened in Japan in 2015. As industries look for ways to deliver added value to consumers, many brands are opting for personalization delivered via big data.
Trend Themes
1. Robot Concierges - Hotels and hospitality businesses can explore the potential of AI-powered robot concierges to offer personalized services to guests and optimize routine functions.
2. Cognitive Computing for Customer Service - Businesses can leverage cognitive computing technology to streamline customer service operations and improve guest experiences.
3. Personalization Via Big Data - The use of big data analytics can help businesses tailor their services to individual guest preferences, delivering personalized experiences that meet specific needs and expectations.
Industry Implications
1. Hospitality - The hospitality industry can test and implement AI-powered robotic solutions to enhance customer experience and service efficiency.
2. Customer Service - Industries with heavy customer service requirements can consider AI-powered cognitive computing solutions to streamline operations and optimize interactions with customers.
3. Big Data Analytics - The data and analytics industry can provide solutions to help enable the personalization of services using big data.
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