This Service Helps People in Distress Without Actually Talking to Them
Katherine Pendrill — August 8, 2015 — Lifestyle
References: crisistextline.org & bustle
'Crisis Text Line' is a new service that helps people in distress by giving them an anonymous outlet for their feelings and emotions. While there are a number of hotlines available for those in need, many people are uncomfortable with the idea of talking to someone on the phone. By offering a form of text-based therapy, the Crisis Text Line provides a different kind of outlet for those who many be struggling.
The Crisis Text Line is run entirely by volunteers who have each undergone an extensive online training course. These volunteers help to provide counseling and therapy to people in distress via instant messaging.The volunteers also remain in constant contact with qualified therapists in case any serious issues arise over the course of a conversation.
Anonymity is not the only advantage of the text-based therapy service. While other hotlines and crisis centers specialize in specific issues such as suicide or domestic violence, the Crisis Text Line allows users to discuss any issue they many be struggling with.
The Crisis Text Line is run entirely by volunteers who have each undergone an extensive online training course. These volunteers help to provide counseling and therapy to people in distress via instant messaging.The volunteers also remain in constant contact with qualified therapists in case any serious issues arise over the course of a conversation.
Anonymity is not the only advantage of the text-based therapy service. While other hotlines and crisis centers specialize in specific issues such as suicide or domestic violence, the Crisis Text Line allows users to discuss any issue they many be struggling with.
Trend Themes
1. Text-based Therapy - The rise of text-based therapy opens up opportunities for mobile and web-based platforms to offer online counseling access.
2. Anonymity-based Services - Businesses offering anonymous counseling will become mainstream as more attention is given to individual privacy.
3. Volunteer Driven Support - As online therapy gains traction, opportunities for platforms to integrate volunteer-driven crisis support teams will increase and require talent acquisition and management innovation.
Industry Implications
1. Mental Health - The mental health care treatment industry will face competition from web and mobile platforms that offer alternatives to service delivery.
2. Technology - Online counseling services will gain more traction and require technological innovation that offers a seamless customer experience and ensures a secure environment.
3. Education - Education-focused platforms and organizations will move into this space and develop alternative counseling training programs to support a growing, tech-driven workforce.
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