The Social Media Moderation Tool is Powered by Artificial Intelligence
Alyson Wyers — February 27, 2016 — Tech
References: smartmoderation & betalist
This social media moderation tool uses artificial intelligence to automatically get rid of inappropriate content online. This includes trolls, spam, ads and other unwanted messages. Smart Moderation is a startup based in Turkey that specifically protects Facebook and Instagram profiles. This is a particularly poignant offering in an age where cyberbullying is rampant.
As bots are regularly used to spam comment sections and a lack of empathy results in vitriolic discourse, it makes sense that AI could be used to combat ads, trolls and "bad words." This social media moderation tool uses real-time data collection and notification to automatically hide inappropriate content. In addition to blocking users, Smart Moderation can also auto-reply to comments without visiting social profiles on either platform.
As bots are regularly used to spam comment sections and a lack of empathy results in vitriolic discourse, it makes sense that AI could be used to combat ads, trolls and "bad words." This social media moderation tool uses real-time data collection and notification to automatically hide inappropriate content. In addition to blocking users, Smart Moderation can also auto-reply to comments without visiting social profiles on either platform.
Trend Themes
1. Automated Social Media Moderation - Opportunities for further advances in AI-powered moderation to improve online safety and user experience.
2. AI-enabled Spam and Troll Detection - Potential for further innovation in detecting bad actors and reducing community moderation for social media platforms.
3. AI-based Customer Interaction - The ability to use AI to power automated replies to user comments and messages on social media can create a more efficient customer service experience.
Industry Implications
1. Social Media - The social media industry can capitalize on AI moderation tools to foster a safer online environment and increase user engagement.
2. Online Reputation Management - Reputation management services can use AI-powered moderation tools to protect brands from harmful comments and spam on social media.
3. Customer Support - Companies that operate customer support services, such as call centers, can adopt AI-powered customer interaction tools to offer a better customer experience on social media platforms.
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