The Ritz-Carlton Hotels & Resorts Mobile Hotel App Redefines Luxury Service
Laura McQuarrie — August 20, 2014 — Tech
References: ritzcarlton & luxurylaunches
The Ritz-Carlton mobile hotel app has now been beefed up to respond to real-time service, food and drink requests. Rather than calling the front desk, with this app it's easy to request fresh towels, in-room dining and poolside service.
The app can also be used to check in, as guests will receive a notification when their room has been prepared. As well, guests may check out using the app, since they can choose to receive their bill by email. Over the duration of a stay at a Ritz-Carlton hotel, guests are also able to track their expenses and view bills so that they can keep tabs on their spending.
As of October, the app will integrate a new feature called 'Travel Poster,' which will help guests create their own retro-style photos with filters, captions and stamps.
The app can also be used to check in, as guests will receive a notification when their room has been prepared. As well, guests may check out using the app, since they can choose to receive their bill by email. Over the duration of a stay at a Ritz-Carlton hotel, guests are also able to track their expenses and view bills so that they can keep tabs on their spending.
As of October, the app will integrate a new feature called 'Travel Poster,' which will help guests create their own retro-style photos with filters, captions and stamps.
Trend Themes
1. On-demand Hotel Apps - The Ritz-Carlton mobile hotel app is redefining luxury service by allowing guests to easily request services, check-in, and check-out through the app.
2. Real-time Service Requests - The Ritz-Carlton mobile hotel app allows guests to make real-time service requests for fresh towels, in-room dining, and poolside service.
3. Expense Tracking and Mobile Billing - The Ritz-Carlton mobile hotel app enables guests to track their expenses and view bills, providing a convenient way to keep tabs on spending.
Industry Implications
1. Luxury Hospitality - The luxury hospitality industry can leverage on-demand hotel apps like the Ritz-Carlton mobile hotel app to enhance guest experiences and differentiate themselves from competitors.
2. Mobile Technology - The mobile technology industry has the opportunity to develop innovative features and functionalities for on-demand hotel apps, such as real-time service requests and expense tracking.
3. Travel and Tourism - The travel and tourism industry can benefit from on-demand hotel apps by providing a seamless and convenient booking, check-in, and check-out experience for travelers.
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