Slate is Replacing Hotel Concierges with Its New TV App
Laura McQuarrie — March 9, 2016 — Tech
References: traveldailynews
Hotel concierges are usually just a phone call away, but Slate is looking to make hospitality of the future brighter by introducing the Slate Concierge app.
Slate Concierge is an in-room service that turns a suite's TV into an interactive touchscreen portal via an app. Upon opening the app, guests are greeted with a personalized welcome that features their name. From there, hotel guests are able to order room service, book a restaurant table, schedule a wake-up call and more from within this interactive interface. Hotels are also given the ability to program special promotions, products or services as needed with the Slate Concierge.
Slate's solution can be retrofitted to existing TV systems, which is a cost-effective alternative to having to buy large-scale touchscreen devices.
Slate Concierge is an in-room service that turns a suite's TV into an interactive touchscreen portal via an app. Upon opening the app, guests are greeted with a personalized welcome that features their name. From there, hotel guests are able to order room service, book a restaurant table, schedule a wake-up call and more from within this interactive interface. Hotels are also given the ability to program special promotions, products or services as needed with the Slate Concierge.
Slate's solution can be retrofitted to existing TV systems, which is a cost-effective alternative to having to buy large-scale touchscreen devices.
Trend Themes
1. In-room Interactive Apps - Developing in-room interactive apps for hotels can revolutionize the hotel industry experience for guests and create new revenue streams for hoteliers.
2. Personalized Hospitality Services - Personalized hospitality services, such as those accessed through Slate's Concierge app, are likely to become the norm, forcing hotels to invest in more customer-centric technology and services.
3. Retrofitting Tech Solutions - Companies that offer retrofitting solutions for technological innovations can disrupt traditional industries such as hospitality and make these solutions more accessible to a wide range of businesses.
Industry Implications
1. Hospitality Industry - The hospitality industry can benefit from developing in-room interactive apps to offer a more streamlined and personalized experience to guests, and increase revenue streams for hotels.
2. Technology Industry - Tech companies that develop personalized, interactive, and retrofitting solutions can help hotels and other industries to modernize with efficiency and affordability.
3. Customer Service Industry - The emergence of interactive in-room apps in the hospitality industry will impact the customer service industry by potentially reducing the need for certain job positions and changing how hospitality employees interact with hotel guests.
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