Burner's 'Hostbot' Helps Airbnb Hosts Answer FAQ
Laura McQuarrie — February 22, 2017 — Tech
References: itunes.apple & burnerapp
'Hostbot' is a text message bot from Burner that has been introduced to save Airbnb hosts the trouble of answering frequently asked questions over and over again.
When an Airbnb guest arrives in a new city or country, they are bound to have tons of questions like: "What's the Wi-Fi password?" or curiosities about the best local restaurants or attractions. Hostbot makes it possible for an Airbnb host to fill in some of the questions that they are asked often and link the chatbot to their Burner phone number. This way, when a guest has a question, the bot auto-responds with the appropriate answer. This way, a host is able to focus on parts of the hosting experience that a bot can't assist with.
When an Airbnb guest arrives in a new city or country, they are bound to have tons of questions like: "What's the Wi-Fi password?" or curiosities about the best local restaurants or attractions. Hostbot makes it possible for an Airbnb host to fill in some of the questions that they are asked often and link the chatbot to their Burner phone number. This way, when a guest has a question, the bot auto-responds with the appropriate answer. This way, a host is able to focus on parts of the hosting experience that a bot can't assist with.
Trend Themes
1. Text Message Bots for Customer Service - As customers increasingly prefer text-based communication, businesses can utilize chatbots to automate frequently asked questions and provide quick, efficient customer service.
2. Personalized Customer Experience Through AI Chatbots - By using personalization and data analytics, businesses can create AI chatbots that mimic human interaction and offer a more tailored customer experience.
3. Integration of Chatbots Into Existing Platforms - Businesses can integrate chatbots into existing platforms like Airbnb or other messaging apps to provide seamless and efficient customer service.
Industry Implications
1. Hospitality - The hospitality industry can benefit greatly from the use of chatbots in helping guests navigate their stay and providing quick answers to frequently asked questions.
2. Technology - As the use of chatbots and AI continues to grow, businesses in the technology industry have opportunities to innovate and create more advanced and personalized chatbot systems.
3. Customer Support - Providing efficient and quick customer support is crucial for businesses in all industries, and the use of chatbots can greatly improve the customer experience and reduce workload for customer support teams.
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