Xprt Offers Expert Advice and Free Tech Support via Text Messaging
Alyson Wyers — March 7, 2015 — Tech
References: xprt.io & springwise
This smartphone messaging app combines free tech support services with shopping advice. The Xprt app and chat platform uses your mobile device to get you the help you need. By combining immediacy and informality, the California start-up reaches people in a new way.
If you need assistance with your technical difficulties, Xprt enables you to have one on one live chats with reliable experts. This means you no longer have to understand instruction manuals or scour the internet looking for suggestions in online forums. The free app lets you choose between free tech support and computer shopping recommendations. After filling out some information on your account about the issue you're facing, you get to chat with someone.
If you need assistance with your technical difficulties, Xprt enables you to have one on one live chats with reliable experts. This means you no longer have to understand instruction manuals or scour the internet looking for suggestions in online forums. The free app lets you choose between free tech support and computer shopping recommendations. After filling out some information on your account about the issue you're facing, you get to chat with someone.
Trend Themes
1. Expertise-on-demand - The rise of apps like Xprt provides a trend of on-demand expert advice to solve technical difficulties.
2. Chat-based Shopping - Combining chat-based shopping with technical support results in a trend of personalized shopping recommendations.
3. Mobile-first Support - The Xprt app represents a larger trend of mobile-first instant support services.
Industry Implications
1. Tech Support - Companies in the tech support industry can benefit from adopting chat-based support strategies like Xprt to provide cost-effective and efficient solutions for their clients.
2. E-commerce - E-commerce platforms can leverage Xprt's chat-based shopping feature to offer personalized recommendations and enhance customer experience.
3. Mobile App Development - The Xprt app is indicative of the trend of incorporating messaging-based features in mobile apps. Companies in the mobile app development industry can adopt similar strategies for user engagement and retention.
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