Tesco Mobile is Offering Free Evening and Weekend Calls
Michael Hemsworth — April 4, 2020 — Tech
References: tescomobile & geeky-gadgets
Tesco Mobile has announced free evening and weekend calls for customers in the UK to help them keep in touch with friends and family during the COVID-19 pandemic. The initiative announced that all of its 5.2 million customers in the UK will be able to take advantage of the free calling promotion immediately, which will run during the hours of 8pm to 8am Monday to Friday as well as throughout the weekend. Subscribers can find further details from the company's website.
CEO of Tesco Mobile Tom Denyard spoke on the free evening and weekend calls promotion saying, "At Tesco Mobile we always want to support our customers in the most helpful way. In these unprecedented times we’ve seen a huge increase in our customers using their minutes allowance with relatively little change to data usage or text messaging, so free minutes felt the best way to help all of our customers right now. We wanted everyone to have a chance to talk to their loved ones for free each day, especially the most vulnerable and those in isolation. We put our customers first and know that now, more than ever, every little helps.”
CEO of Tesco Mobile Tom Denyard spoke on the free evening and weekend calls promotion saying, "At Tesco Mobile we always want to support our customers in the most helpful way. In these unprecedented times we’ve seen a huge increase in our customers using their minutes allowance with relatively little change to data usage or text messaging, so free minutes felt the best way to help all of our customers right now. We wanted everyone to have a chance to talk to their loved ones for free each day, especially the most vulnerable and those in isolation. We put our customers first and know that now, more than ever, every little helps.”
Trend Themes
1. Free Calling Promotion - Providing free evening and weekend calls during the COVID-19 pandemic to support customers in staying connected with their loved ones.
2. Increased Telecom Usage - Noting a surge in customers using their minutes allowance, highlighting the need for innovative solutions to accommodate higher call volumes.
3. Customer-centric Support - Putting customers first by offering free minutes to help them during challenging and isolating times, fostering loyalty and goodwill.
Industry Implications
1. Telecommunications - Telecom service providers have an opportunity to introduce promotions and benefits that emphasize connectivity and customer support.
2. Retail - Retailers like Tesco Mobile can use complimentary telecom call promotions as an effective way to enhance customer experience and loyalty.
3. Technology - Disruptive innovation in telecom technology could help handle increased call volumes and improve overall calling experiences for customers.
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