Pepper and Nao Can Identify Emotions and Express Human-Like Feelings
Ellen Smith — October 24, 2017 — Tech
References: ald.softbankrobotics & psfk
The Bank of Tokyo-Mitsubishi UFJ and Mizuho Bank have been receiving help in the form of emotion-detecting bank robots that are capable of carrying out human interactions that involve feeling, thinking and expressing.
The first of the two robots, called 'Nao,' can communicate in both Chinese and English, and is utilized to address customer complaints. The intelligent machine is capable of fielding questions and helping an individual feel heard, without growing frustrated like a human would. 'Pepper,' the second of the devices, assesses the emotional state of the person it's interacting with, and changes its eye color, tone, display content and voice, based on its findings.
These robots are continuing to grow in popularity, as the machines possess the ability to carry out a number of diverse roles in the customer service world.
The first of the two robots, called 'Nao,' can communicate in both Chinese and English, and is utilized to address customer complaints. The intelligent machine is capable of fielding questions and helping an individual feel heard, without growing frustrated like a human would. 'Pepper,' the second of the devices, assesses the emotional state of the person it's interacting with, and changes its eye color, tone, display content and voice, based on its findings.
These robots are continuing to grow in popularity, as the machines possess the ability to carry out a number of diverse roles in the customer service world.
Trend Themes
1. Emotion-detecting Robots - The development of emotion-detecting robots in the customer service industry is a disruptive innovation opportunity that can improve customer satisfaction and engagement.
2. Human-like Robot Interactions - The trend towards robots that can carry out human-like interactions and express emotions presents a disruptive innovation opportunity to enhance customer experience and drive business growth.
3. Multilingual Robotics - The development of multilingual robots that can communicate in various languages presents a disruptive innovation opportunity for businesses looking to expand their customer base and improve communication with non-native speakers.
Industry Implications
1. Banking - The application of emotion-detecting robots in the banking industry presents a disruptive innovation opportunity to improve customer service and streamline operations.
2. Retail - The use of human-like robot interactions in the retail industry presents a disruptive innovation opportunity to personalize customer experiences and increase customer loyalty.
3. Hospitality - The trend towards multilingual robotics in the hospitality industry presents a disruptive innovation opportunity to improve communication with international guests and cater to diverse customer needs.
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