This App Eliminates the Need to Call a Customer Service Line
Katherine Pendrill — December 22, 2015 — Tech
References: itunes.apple & psfk
'Service' is a new app that enlists others to call a customer service line on your behalf. As many consumers know, calling customer service can be an incredibly stressful experience. This app eliminates the hassle of dealing with service agents by doing the work for you.
Service is a mobile application that allows consumers to skip the process of speaking to customer service representatives. To use the app, users simply input their concerns and certain personal information. These concerns can range from exchanging an item to getting a credit for subpar service. The app will then enlist someone else to call up the appropriate customer service line and resolve the issue.
With many customer service woes this time of year, the app provides a simple and efficient way to resolve any issues that may arise.
Service is a mobile application that allows consumers to skip the process of speaking to customer service representatives. To use the app, users simply input their concerns and certain personal information. These concerns can range from exchanging an item to getting a credit for subpar service. The app will then enlist someone else to call up the appropriate customer service line and resolve the issue.
With many customer service woes this time of year, the app provides a simple and efficient way to resolve any issues that may arise.
Trend Themes
1. Efficient Customer Service Apps - The trend of customer service apps streamlines the process of resolving issues by eliminating the need to call a customer service line.
2. Outsourcing Customer Service Calls - The trend of outsourcing customer service calls to others through apps like 'Service' disrupts traditional customer service workflows and reduces the need for direct customer-agent interactions.
3. Automation in Customer Service - The trend of automating customer service through apps like 'Service' aims to enhance efficiency and improve the overall customer experience by bypassing traditional phone calls.
Industry Implications
1. Mobile App Development - The mobile app development industry can capitalize on the trend of efficient customer service apps by creating user-friendly and feature-rich apps that simplify the customer service process.
2. Customer Service and Support - The customer service and support industry can explore disruptive innovation opportunities by adopting customer service apps like 'Service' and leveraging outsourced call services to enhance their service delivery.
3. Artificial Intelligence (AI) in Customer Service - The AI industry can seize disruptive innovation opportunities by integrating virtual assistants or chatbots into customer service apps, offering automated and personalized assistance to users.
2.8
Score
Popularity
Activity
Freshness
