Google Indicated Duplex AI Can Now Book Appointments for Users
Daniel Johnson — October 15, 2020 — Tech
References: ai.googleblog & engadget
Google’s Duplex AI system is now able to book hair cut appointments for users. Duplex AI has initially showcased a number of years ago, and it can now book appointments. The AI appointment booking system will have to state that it is recording the call and is automated. If the person does not want to be recorded Duplex AI can pass off the call to the user.
Users can make appointments by telling the AI assistant preferred times, as well as how they like their hair to cut.
Duplex AI was originally created as a business tool to reach out to customers online. However, it could also be helpful by talking to customers, freeing up capacity for other employees.
Image Credit: Shutterstock
Users can make appointments by telling the AI assistant preferred times, as well as how they like their hair to cut.
Duplex AI was originally created as a business tool to reach out to customers online. However, it could also be helpful by talking to customers, freeing up capacity for other employees.
Image Credit: Shutterstock
Trend Themes
1. AI-assisted Appointment Booking - As demonstrated by Google's Duplex AI, businesses can explore the use of AI to automate appointment bookings and free up resources.
2. Voice-activated AI Technology - Voice-activated AI technology like Duplex AI offers users a convenient and efficient way to make appointments without having to physically interact with an interface.
3. Increased Privacy Concerns for AI-assisted Services - As AI-assisted services like Duplex AI become more popular, businesses will need to address privacy concerns and reassure customers that their privacy is protected.
Industry Implications
1. Hospitality Industry - Hotels and tour operators can explore the use of AI-assisted appointment booking systems to streamline bookings and increase operational efficiency.
2. Healthcare Industry - Healthcare providers can utilize voice-activated AI technology to allow patients to schedule appointments and free up administrative staff's time for other tasks.
3. Retail Industry - Retail businesses can use AI-assisted appointment booking technology to manage customer appointments, potentially increasing customer satisfaction and loyalty.
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