'Alexa Answers' Lets Users Provide Responses for Alexa to Share
Laura McQuarrie — September 13, 2019 — Tech
References: alexaanswers.amazon & fastcompany
Amazon newly launched a program called Alexa Answers, which lets anyone provide an answer for a question that Alexa does not have a response for yet. Last year, the program launched as part of an invite-only test period for thousands of selected Amazon Alexa users and in that time, Amazon was successful in making its AI voice assistant even more knowledgeable.
When an Amazon Alexa user asks a question and gets a response that was submitted as part of this program, Alexa will note that the presented information is "according to an Amazon customer."
Online, those who wish to submit a response are able to search for the questions that match their interests and expertise, and every time Alexa shares a user's answers, they get points, achievements and recognition as a contributor.
When an Amazon Alexa user asks a question and gets a response that was submitted as part of this program, Alexa will note that the presented information is "according to an Amazon customer."
Online, those who wish to submit a response are able to search for the questions that match their interests and expertise, and every time Alexa shares a user's answers, they get points, achievements and recognition as a contributor.
Trend Themes
1. Crowdsourced Knowledge - The trend of crowdsourcing answers allows AI assistants like Alexa to tap into a vast pool of knowledge from users.
2. Enhanced AI Learning - Through crowdsourcing responses, AI assistants can continuously learn and expand their knowledge base, becoming even more knowledgeable over time.
3. User Engagement and Recognition - Engaging users in contributing answers not only enhances the user experience but also provides recognition and rewards for their efforts.
Industry Implications
1. Artificial Intelligence - The AI industry can leverage crowdsourced knowledge to improve the capabilities and accuracy of virtual assistants, leading to more advanced and helpful AI applications.
2. Crowdsourcing - The crowdsourcing industry can apply its expertise in managing and verifying user-generated content to ensure the quality and reliability of answers provided by the crowd.
3. Gamification - The gamification industry can collaborate with AI assistants to design engaging reward systems and achievement structures that incentivize users to contribute their knowledge.
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